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- Tasks: Assist customers with queries about funeral plans and payments, providing empathetic support.
- Company: Join a leading contact centre known for exceptional customer service in Banbury.
- Benefits: Earn £11.50 per hour with flexible evening and weekend shifts.
- Why this job: Make a meaningful impact while gaining valuable experience in customer service.
- Qualifications: Warm telephone manner and strong communication skills are essential; digital experience preferred.
- Other info: Temporary role starting the week of 24th March; perfect for students seeking part-time work.
Red Recruitment is recruiting Part-Time, Weekend Customer Service Advisors in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
This is a part-time, temporary position working evening and weekend shifts only, due to begin the week commencing the 24th of March. The hourly rate is £11.50 per hour.
Benefits and Package:- Salary: £11.50 per hour
- Hours: Weekday evening shifts will be between the hours of 5pm - 8pm; Weekend shifts will be 9am - 4pm
- Contract Type: Temporary
- Location: Banbury
- Start date: Week commencing 24th of March
- Working on behalf of a funeral company
- Answering customer calls regarding a variety of queries regarding a funeral plan
- Assisting customers with their funeral payment plans
- Ensuring all queries are answered within a timely manner
- Providing a warm, friendly approach, ensuring empathy is shown at all times due to the nature of the calls
- Having a warm and friendly telephone manner is required
- Experience using digital communication systems is preferred
- Passion for delivering a great customer experience
- Ability to demonstrate strong communication skills
- Reliable, trustworthy, discreet and professionalism are key attributes required
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Part-Time Weekend Customer Service Advisor employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Weekend Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the funeral industry and the specific services offered by the company you'll be representing. This knowledge will help you answer customer queries more effectively and show your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills, focusing on empathy and a warm tone. Since you'll be dealing with sensitive topics, demonstrating a caring approach during mock calls can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you've successfully handled difficult situations or provided exceptional service, as this will showcase your suitability for the role.
✨Tip Number 4
Ensure you have a reliable setup for remote work, including a quiet space and a good phone connection. Mentioning this during your application can demonstrate your readiness for the part-time shifts and your professionalism.
We think you need these skills to ace Part-Time Weekend Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you demonstrated empathy and professionalism. Mention any specific skills that align with the job description, such as using digital communication systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Emphasise your warm and friendly telephone manner, and provide examples of how you've handled customer queries in the past.
Highlight Availability: Clearly state your availability for the part-time evening and weekend shifts in your application. This shows that you are committed to meeting the scheduling needs of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Red Recruitment
✨Show Empathy
Given the sensitive nature of the role, it's crucial to demonstrate empathy during your interview. Share examples of how you've handled difficult customer situations in the past, showing that you can provide a warm and understanding approach.
✨Highlight Communication Skills
Strong communication is key for a Customer Service Advisor. Be prepared to discuss your experience with digital communication systems and how you ensure clarity and professionalism in your interactions.
✨Demonstrate Reliability
As this position requires evening and weekend shifts, emphasise your reliability and trustworthiness. Mention any previous roles where you maintained a consistent schedule or went above and beyond to meet commitments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responses to potential customer queries related to funeral plans, ensuring you convey a calm and supportive attitude.
