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- Tasks: Deliver exceptional customer service and sell business insurance products remotely.
- Company: Join a dynamic team at Red Recruitment, focused on customer satisfaction.
- Benefits: Earn £12.60 per hour, enjoy 28 days holiday, and access career progression.
- Why this job: Make a real impact by helping SMEs while working flexibly from home.
- Qualifications: Strong communication skills and a sales-focused mindset are key.
- Other info: Flexible shifts with opportunities for learning and development.
The predicted salary is between 10 - 15 £ per hour.
If you enjoy speaking with customers and delivering great service, this Service Advisor role could be a great fit. Red Recruitment is recruiting part-time, target-driven individuals to join a fully remote team. You will handle inbound and outbound enquiries from SME customers, resolve queries via phone and email, and identify opportunities to recommend suitable business insurance products based on customer needs.
Benefits and Package for an Outbound Service Advisor:
- Pay: £12.60 per hour
- Hours: Part-time, fixed shifts on a rotational basis
- Location: Fully remote
- 28 Days Holiday (pro rata) including bank holidays
- Pension Scheme
- Opportunities for Career Progression
- Employee Discounts
- Learning and Development Opportunities
Operational Hours:
- Monday to Friday: 10:00 - 18:00
- Saturday: 10:00 - 16:00
- Sunday: Closed
Mandatory Shifts (TBC):
- 3 in 4 Saturdays
- Every Monday
- Fixed shifts on a rotational basis
As with all roles, mandatory shifts may change in line with account requirements, so flexibility across operational hours is essential.
Key Responsibilities of an Outbound Service Advisor:
- Delivering exceptional customer service to SME customers via phone and email.
- Handling inbound enquiries and resolving customer queries efficiently and professionally.
- Selling business insurance products by having quality conversations to understand customer needs and requirements.
- Identifying opportunities to cross-sell and up-sell additional commercial insurance products.
- Achieving sales and customer satisfaction targets while maintaining high service standards.
- Building strong relationships and ensuring customers receive clear, accurate information at all times.
Key Skills and Experience of an Outbound Service Advisor:
- Excellent communication skills: confident, professional, and personable when speaking with customers.
- A sales-focused mindset with the motivation to meet and exceed targets.
- Strong customer service skills and a genuine desire to help customers.
- Resilience and problem-solving ability - you don’t shy away from challenges.
- Highly productive, receptive to feedback, and always striving to improve.
- A team player who contributes positively to a supportive remote environment.
- Previous sales or target-driven experience is desirable but not essential.
If you are interested in this position and have the relevant skills and experience required, please apply now!
Outbound Sales Advisor employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Advisor
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock calls or role-plays with a mate. This will help you feel more confident when discussing how you can deliver exceptional customer service and meet sales targets.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Reach out directly to the hiring manager or recruiter via LinkedIn. Show them you’re keen and ready to bring your sales-focused mindset to their team.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Outbound Sales Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about chatting with customers, make sure your application highlights your excellent communication skills. Use clear and friendly language to show us you can connect with people just like you would on the phone or via email.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention your sales experience and how you’ve helped customers in the past – we love to see that!
Be Yourself: We want to get to know the real you! Let your personality shine through in your application. Share your passion for customer service and any relevant experiences that showcase your resilience and problem-solving skills.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Red Recruitment
✨Know Your Products
Before the interview, make sure you familiarise yourself with the business insurance products you'll be selling. Understanding the features and benefits will help you answer questions confidently and demonstrate your sales-focused mindset.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, and don’t hesitate to ask for clarification if needed. It shows you're engaged and care about providing great service.
✨Showcase Your Resilience
Be prepared to discuss how you've handled challenges in previous roles. Share specific examples where you overcame obstacles or met targets despite difficulties. This will highlight your problem-solving ability and resilience, which are key traits for an Outbound Service Advisor.
✨Emphasise Team Spirit
Since this role is fully remote, it's important to convey your ability to work well in a team environment. Share experiences where you contributed positively to a team, even from a distance. This will reassure them that you can thrive in their supportive remote culture.
