At a Glance
- Tasks: Engage with customers, handle inquiries, and drive sales through excellent communication.
- Company: Join a leading care solutions provider in Norwich with a supportive team culture.
- Benefits: Competitive salary, commission potential, hybrid work, and discounts on various services.
- Other info: Great career progression opportunities and a fun, fast-paced workplace.
- Why this job: Make a difference in people's lives while developing your sales skills in a dynamic environment.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Red Recruitment is recruiting a Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity. This is a great career opportunity with excellent progression and a chance to develop your sales skills.
Benefits and Package for Service Advisor:
- Salary: £24,979.50 Per Annum with on-target earnings (Average OTE up to £36,000)
- Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm
- Contract: Permanent
- Location: Norwich Hybrid - 2 Days a Week from Home
- 233 hours annual leave holiday increasing with length of service.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends' discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
Key Responsibilities of Service Advisor:
- Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
- Generate and convert sales leads through proactive outreach and effective engagement
- Provide accurate product information and tailored recommendations
- Build strong customer relationships to encourage repeat business and loyalty
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
- Clearly explain the benefits of upgraded devices and services
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
- Spot up-selling and cross-selling opportunities in every interaction
- Prepare accurate quotations, process orders, and ensure timely follow-up
Key Skills and Experience of Service Advisor:
- Have an excellent telephone manner
- Previous experience within a sales or call centre environment
- Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
- Are reliable, trustworthy and motivated
Service Advisor in Norwich employer: Red Recruitment
Join a dynamic team at a leading telecommunications provider in Solihull, where your role as an Executive Resolutions Specialist will not only allow you to take ownership of customer complaints but also contribute to a culture of exceptional service and continuous improvement. With a competitive salary, generous holiday allowance, and comprehensive benefits including private medical insurance and ongoing training opportunities, this company prioritises employee well-being and professional growth, making it an excellent employer for those seeking meaningful and rewarding work.
