Sales Advisor
Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives?
Red Recruitment is recruiting a Sales Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full‑time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience.
If you have an empathetic approach and like working in a fast‑paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity.
Benefits and Package
- Salary: £24,979.50 Per Annum with on‑target earnings (Average OTE £36,000)
- Hours: 37.5 hours per week – Shift pattern between Monday – Sunday 8am – 8pm
- Contract: Permanent
- Location: Norwich Hybrid (70% in Office)
- 233 hours annual leave holiday increasing with length of service.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends' discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on‑site parking
Key Responsibilities
- Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
- Generate and convert sales leads through proactive outreach and effective engagement
- Provide accurate product information and tailored recommendations
- Build strong customer relationships to encourage repeat business and loyalty
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
- Clearly explain the benefits of upgraded devices and services
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
- Spot up‑selling and cross‑selling opportunities in every interaction
- Prepare accurate quotations, process orders, and ensure timely follow‑up
Key Skills and Experience
- Have an excellent telephone manner
- Can build rapport with customers along with being patient and empathetic and spot opportunities to cross‑sell
- Are reliable, trustworthy and motivated
- 1 Year experience in customer-facing role and display great customer service skills
- Comfortable using a CRM although training is provided
- Confident in both an inbound and outbound calling role
Sales Advisor in Norwich employer: Red Recruitment
Join a dynamic team at a leading telecommunications provider in Solihull, where your role as an Executive Resolutions Specialist will not only allow you to take ownership of customer complaints but also contribute to a culture of exceptional service and continuous improvement. With a competitive salary, generous holiday allowance, and comprehensive benefits including private medical insurance and ongoing training opportunities, this company prioritises employee well-being and professional growth, making it an excellent employer for those seeking meaningful and rewarding work.
