At a Glance
- Tasks: Engage with customers, provide support, and drive sales in a fast-paced environment.
- Company: Join a caring company dedicated to improving lives through 24/7 care solutions.
- Benefits: Competitive salary, flexible hours, discounts, and a supportive work culture.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real difference while developing your sales and customer service skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 28500 - 32000 £ per year.
Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Customer Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast‑paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity.
Benefits and Package for Customer Service Advisor
- Salary: £24,979.50 per annum with on‑target earnings (average OTE £36,000)
- Hours: 37.5 hours per week – shift pattern Monday to Sunday 8am to 8pm
- Contract: Permanent
- Location: Norwich, hybrid (70% in office)
- 233 hours annual leave, increasing with length of service
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends discounts on our services and products
- Pension scheme, up to 3% company‑matched
- Free on‑site parking
Key Responsibilities of Customer Service Advisor
- Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
- Generate and convert sales leads through proactive outreach and effective engagement
- Provide accurate product information and tailored recommendations
- Build strong customer relationships to encourage repeat business and loyalty
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
- Clearly explain the benefits of upgraded devices and services
- Achieve and exceed individual and team sales targets, KPIs and revenue objectives
- Spot upselling and cross‑selling opportunities in every interaction
- Prepare accurate quotations, process orders, and ensure timely follow‑up
Key Skills and Experience of Customer Service Advisor
- Excellent telephone manner
- Build rapport with customers while being patient, empathetic and spotting opportunities to cross‑sell
- Reliable, trustworthy and highly motivated
- At least one year of experience in a customer‑facing role with great customer service skills
- Comfortable using a CRM (training is provided)
- Confident in both inbound and outbound calling roles
If you have the relevant skills and experience as a Customer Service Advisor and are interested in the position, please apply now!
Customer Service Advisor in Norwich employer: Red Recruitment
Join a dynamic team at a leading telecommunications provider in Solihull, where your role as an Executive Resolutions Specialist will not only allow you to take ownership of customer complaints but also contribute to a culture of exceptional service and continuous improvement. With a competitive salary, generous holiday allowance, and comprehensive benefits including private medical insurance and ongoing training opportunities, this company prioritises employee well-being and professional growth, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Red Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Recruitment!
How to prepare for a job interview at Red Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
