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- Tasks: Deliver outstanding customer service via calls, emails, and live chat.
- Company: Join a caring company that values empathy and teamwork.
- Benefits: Earn a competitive salary with bonuses, discounts, and flexible hours.
- Why this job: Make a real difference in the lives of vulnerable customers every weekend.
- Qualifications: 1 year of customer service experience and a friendly telephone manner.
- Other info: Enjoy hybrid work, generous holiday leave, and career growth opportunities.
The predicted salary is between 9601 - 9601 £ per year.
Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a part time basis of 15 hours per week, working only at weekends. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. You must be available for 2 weeks training Monday - Friday - 9.30am - 5pm for the first two weeks for training.
Benefits and Package for Customer Service Agent:
- Salary: Pro Rata £9,601.80 Per Year with bonus up to 20% (£24,004.50 Full Time Per Annum)
- Hours: Saturday and Sunday - 15 Hours Per Week
- Contract: Permanent
- Location: Norwich - Hybrid
- 99 hours annual leave holiday increasing with length of service.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends' discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
Key Responsibilities of Customer Service Representative:
- Providing excellent customer service via calls, emails and live chat.
- Receive and respond to queries via email and over the phone
- Working with all departments to ensure quality and accuracy is maintained throughout
- Resolving customer issues raised through inbound calls
- Outbound calling customers to follow up on their enquiries
Key Skills and Experience of Customer Service Agent:
- Have an excellent telephone manner
- Can build rapport with customers along with being patient and empathetic
- Are reliable, trustworthy and motivated
- 1 Year experience in customer facing role and display great customer service skills
- Comfortable using a CRM although training is provided
If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now!
Weekend Customer Service in Norfolk employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Service in Norfolk
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially since they focus on 24/7 care solutions. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you had to deal with difficult customers or resolve issues. Being able to share these experiences during your interview will demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking about the training process or how they support their staff can show that you’re proactive and keen to learn. Plus, it gives you a chance to see if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you started on this exciting journey!
We think you need these skills to ace Weekend Customer Service in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your empathetic approach and fast-paced work ethic to our team!
Craft a Personal Cover Letter: Use your cover letter to tell us why you're passionate about helping vulnerable customers. Share specific examples of how you've delivered outstanding customer experiences in the past – we love a good story!
Show Off Your Communication Skills: Since this role involves calls, emails, and live chat, make sure your written application is clear and engaging. We’re looking for someone with an excellent telephone manner, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Red Recruitment
✨Show Your Empathy
Since this role involves working with vulnerable customers, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you successfully handled sensitive situations or provided exceptional support.
✨Know the Company
Do a bit of research on the company and its 24/7 care solutions. Understanding their mission and values will help you align your answers with what they’re looking for. It shows that you’re genuinely interested in the role and the organisation.
✨Practice Your Communication Skills
As a Customer Service Representative, having an excellent telephone manner is key. Practise answering common customer service questions out loud, focusing on clarity and tone. This will help you feel more confident and articulate during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you resolved customer issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
