At a Glance
- Tasks: Lead a high-performing team to deliver exceptional customer experiences.
- Company: Red Recruitment, a people-first company focused on service excellence.
- Benefits: Up to £32,000 salary, flexible hours, and amazing discounts.
- Other info: Hybrid working with excellent training and career development opportunities.
- Why this job: Make a real impact by supporting customers and driving team success.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 32000 - 32000 € per year.
Are you a people-first leader with a passion for delivering exceptional service while driving strong operational and commercial outcomes? Red Recruitment are recruiting a motivated Customer Contact Centre Team Manager to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey.
Benefits and Package for a Team Manager:
- Salary: Up to 32,000
- Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday
- Contract: Permanent
- Location: Norwich - Hybrid (minimum 3 days per week in office)
- Training: Full-time in office for the initial training period
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends discounts on services and products
- Pension scheme with company contribution
- Free on-site parking
Key Responsibilities of a Team Manager:
- Team Leadership
Team Manager in Norfolk employer: Red Recruitment
At Red Recruitment, we pride ourselves on being a people-first employer that fosters a supportive and dynamic work culture in Norwich. As a Team Manager, you will benefit from flexible working hours, comprehensive training, and a range of employee perks including discounts on everyday essentials and a robust pension scheme. We are committed to your professional growth, ensuring you have the tools and support needed to lead a high-performing team while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Team Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your people-first leadership style and your knack for delivering exceptional service. We want you to shine!
✨Tip Number 3
Research the company culture of where you're applying. Tailor your approach to show how you align with their values, especially around customer experience and team leadership. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Manager in Norfolk
Some tips for your application 🫡
Show Your People-First Approach:When writing your application, make sure to highlight your people-first leadership style. We want to see how you prioritise team wellbeing and customer satisfaction in your previous roles.
Tailor Your Experience:Don’t just send a generic application! Tailor your experience to match the job description. We love seeing how your past achievements align with our goal of delivering exceptional service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine without unnecessary fluff.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Red Recruitment
✨Know Your Team Leadership Style
Before the interview, reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led teams in the past, focusing on your people-first approach.
✨Showcase Customer-Centric Success
Prepare to discuss instances where you’ve delivered exceptional customer service. Highlight how your actions have positively impacted client retention and customer satisfaction, as these are key aspects of the role.
✨Understand the Company Culture
Research the company’s culture and values. During the interview, demonstrate that you understand their mission and how you can contribute to creating outstanding customer experiences while driving operational success.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training processes, and performance metrics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
