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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales performance.
- Company: Join Red Recruitment, a people-first company focused on outstanding customer experiences.
- Benefits: Earn up to £32,000, enjoy flexible hours, and access amazing discounts.
- Why this job: Make a real impact by guiding customers through their telecare options with empathy.
- Qualifications: Proven leadership in customer service or sales, with a passion for helping others.
- Other info: Hybrid work model with excellent career growth opportunities and a supportive team culture.
The predicted salary is between 24000 - 32000 £ per year.
Are you a people-first leader with a passion for delivering exceptional service while achieving sales outcomes? Red Recruitment are recruiting a motivated Customer Sales Team Leader who can champion outstanding customer experiences while driving strong consumer sales performance. You will lead a team that provides empathetic support, builds trust with customers and their families, and confidently guides them through their telecare options to ensure they feel safe, informed, and reassured.
Benefits and Package for a Customer Sales Team Leader:
- Salary: up to £32,000 per annum, DOE plus monthly PRP
- Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday
- Contract Type: Permanent
- Location: Norwich - Hybrid (minimum 3 days per week in the office)
- Training: Full time in office for initial period
- 248 hours holiday. This includes bank holidays that you will work if rota'd
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends' discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
Key Responsibilities of a Customer Sales Team Leader:
- Team Leadership & Development: Lead, coach, and develop a high-performing, collaborative team. Set clear expectations, provide structured feedback, and foster a positive, customer-first, sales-aware culture.
- Operational Excellence: Oversee efficient service delivery, monitor KPIs (sales, retention, customer satisfaction), and ensure consistent adherence to operational standards and best practices.
- Client Experience & Sales Support: Deliver exceptional client experiences, lead complaint resolution, and support the team in converting enquiries through confident, service-led selling.
- Sales & Retention Leadership: Drive consumer sales, upgrades, and retention through performance coaching, strong customer engagement, and informed service recommendations.
- Technology & Systems: Oversee digital platforms and ensure the team confidently uses systems to deliver high-quality service and efficient sales processes.
- Compliance & Reporting: Maintain regulatory and policy compliance, and provide clear performance reports on service quality, sales activity, and operational results.
- Client Retention & Relationship Care: Strengthen client loyalty through proactive service, effective renewals, and continuous improvement based on customer feedback.
Key Skills and Experience of a Customer Sales Team Leader:
- Leadership Experience: Proven track record of managing teams in customer service, sales, or operations-focused environments, with the ability to lead by example and drive high performance.
- Sales & Retention Focus: Experience supporting sales conversion, retention activities, or consumer-focused service teams, with the ability to coach staff toward achieving targets.
- Operational Excellence: Skilled in overseeing day-to-day operations, improving processes, and achieving key business and customer outcomes.
- Customer Focus: Strong commitment to delivering exceptional customer experiences, with the ability to handle challenging conversations and resolve issues efficiently and empathetically.
- Communication: Excellent verbal and written communication skills, capable of engaging effectively with clients, staff, and senior stakeholders.
- Technical Proficiency: Basic proficiency in Microsoft Office and confidence learning new systems.
- Team Management: Ability to motivate, develop, and guide a diverse team to exceed expectations.
- Sales & Industry Experience: Experience in consumer sales, upselling, retention, or working in a KPI-driven contact centre environment or a background in telecare, healthcare or technology enabled service industries would be advantageous.
If you are interested in this position and have the relevant skills and experience required, please apply now!
Locations
Customer Sales Team Leader in Norfolk, Norwich employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Team Leader in Norfolk, Norwich
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers to show you're a perfect fit!
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team to success or resolved a tricky situation. We want to hear about your experiences that showcase your ability to drive sales and support your team.
✨Tip Number 3
Prepare questions for your interviewer that show your interest in the role and the company. Ask about their approach to customer service or how they measure team success. This not only shows you're engaged but also helps you assess if it's the right fit for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Customer Sales Team Leader in Norfolk, Norwich
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams. We want to see how you've motivated and developed others, so share specific examples of your leadership style and successes.
Emphasise Customer Focus: Since this role is all about delivering exceptional customer experiences, let us know how you've gone above and beyond for customers in the past. Share stories that showcase your empathy and problem-solving skills.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Red Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Sales Team Leader inside out. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've successfully led teams in the past. Think about times when you’ve motivated your team, resolved conflicts, or driven sales performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Customer Focus
Since this role is all about delivering exceptional customer experiences, prepare to discuss how you’ve handled challenging customer interactions. Highlight your empathetic approach and any strategies you’ve used to build trust and loyalty with clients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about their team culture, how success is measured, or what challenges the team is currently facing. It’s a great way to demonstrate your enthusiasm and engagement.
