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- Tasks: Answer inbound customer calls and resolve queries using a provided script.
- Company: Join Red Recruitment, a leading agency connecting talent with top brands.
- Benefits: Work from home, flexible hours, and earn £12.41 per hour.
- Why this job: Perfect for night owls seeking a temporary role with immediate start and valuable experience.
- Qualifications: Must have a suitable home setup and excellent verbal communication skills.
- Other info: Contract lasts 4 weeks, with shifts from 12am to 8.30am, 5 days a week.
Are you looking for a new Temporary Customer Service position? Would you like to work from home? If so, Red wants to speak with you! Red Recruitment is recruiting temporary Customer Service Advisors to work night shifts remotely, for a well-known large outsourcer who provides customer service for a number of their clients who are well-known brands. Please note, this is a night shift position. Package: Hourly rate: £12.41 per hour Days: 5 out 7 days per week Hours: 12am – 8.30am (37.5 hours per week) Contract: 4 weeks temporary assignment Start dates: 15th / 16th JulyJob role: You will be answering inbound customer calls, thanking the customer for their time and responding to their query. You will be following a script to ensure all the correct information is provided to the customer. There will be a high volume of calls, therefore, you must be able to answer them in a timely manner. An internet speed check will be completed before you start to ensure there is no delay with you receiving these calls. Requirements: You must have an appropriate home set up You must have a non Apple or Chrome computer to use WiFi is not prohibited, therefore you will need to use an ethernet cable You should be customer orientated and be happy to speak to a number of customers Excellent communication skills, particularly verbal is essential due to the nature of the callsThis is a great opportunity for those looking for a new temporary role with an imminent start. Red Recruitment (Business)
Night Shift Customer Service Advisor employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Customer Service Advisor
✨Tip Number 1
Make sure you have a quiet and comfortable workspace set up at home. Since this is a night shift role, ensure your environment is conducive to working during those hours, with minimal distractions.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident when handling the high volume of calls expected in this role.
✨Tip Number 3
Brush up on your verbal communication skills. Since excellent communication is essential, consider practising with friends or family to improve your clarity and tone over the phone.
✨Tip Number 4
Check your internet connection and ensure you have an ethernet cable ready. A stable connection is crucial for handling calls efficiently, so test your setup before the interview.
We think you need these skills to ace Night Shift Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Shift Customer Service Advisor position. Tailor your application to highlight relevant experience and skills.
Highlight Communication Skills: Since excellent verbal communication is essential for this role, make sure to emphasise your communication skills in your CV and cover letter. Provide examples of how you've successfully handled customer interactions in the past.
Detail Your Home Setup: Mention your home working environment in your application. Ensure you specify that you have a suitable computer setup and an ethernet connection, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Use it to explain why you're a great fit for the night shift position and how you can contribute to their customer service team.
How to prepare for a job interview at Red Recruitment
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific examples of how you've handled difficult customers or resolved issues effectively.
✨Demonstrate Your Communication Abilities
Since excellent verbal communication is essential for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to refine your delivery.
✨Prepare for Scripted Scenarios
Familiarise yourself with the idea of following a script. You may be asked how you would handle certain situations using a script, so think about how you can balance sticking to the script while still providing a personal touch.
✨Ensure Your Home Setup is Ready
Since this is a remote position, make sure your home office setup meets the requirements. Test your internet speed and ensure you have a non-Apple or Chrome computer ready to go, as this will be crucial for the role.
