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- Tasks: Lead collections strategy and manage day-to-day activities for arrears and defaulted accounts.
- Company: Join a dynamic team at Red Recruitment, focused on fair customer outcomes.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and career development opportunities.
- Other info: This is a hands-on role with excellent growth potential in a supportive environment.
- Why this job: Make a real impact by improving collections processes and leading a dedicated team.
- Qualifications: Expertise in collections, strong leadership skills, and knowledge of FCA regulations required.
The predicted salary is between 35000 - 45000 £ per year.
Red Recruitment is looking to recruit a collections manager for our client. This is a hands-on role responsible for managing day-to-day collections activity and strategy across the full lifecycle of arrears and defaulted accounts, including full end-to-end ownership of the litigation process and 3rd party debt collection firms. You will manage cases through to enforcement, ensuring strong performance while delivering fair customer outcomes in line with FCA requirements.
Benefits and Package for a Collections Manager:
- Salary: Competitive
- Hours: Full-time
- Contract Type: Permanent
- Location: Melton Mowbray
- Generous Holiday Allowance
Key Responsibilities of a Collections Manager:
- Management of Collections and Recoveries Policies and Standards across the business and associated processes ensuring they remain fit for purpose, aligned with acceptable practices and evolving in line with changing regulation.
- Providing leadership and direction to the Customer Support, Litigation and Recoveries Team.
- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
- Deliver continuous improvement to strategy and systems.
- Deliver the required dashboards and MI for consumption by the Executive Committee.
- Work with Third Party Management, and other teams where appropriate, to demonstrate governance and oversight of third parties used to support collections and recoveries activities.
- Oversee a portfolio of accounts, including complex and/or escalated cases.
- Make decisions on repayment plans, settlements, and write-off recommendations.
- Handle vulnerable customer cases in line with forbearance and affordability requirements.
- Maintain accurate and up-to-date records across internal systems.
Key Skills and Experience of a Collections Manager:
- Expert knowledge of Collections and Recoveries KPIs, policies, processes and controls.
- Good understanding of FCA regulations, including arrears, forbearance, and Consumer Duty.
- Experience managing DCAs and/or legal partners.
- Strong case management and decision-making skills.
- Experience of leading and managing a team.
- Experience instructing solicitors and managing defended claims.
- Knowledge of enforcement methods (e.g. CCJs, attachments, charging orders).
If you are interested in this position as a Collections Manager and have the relevant experience required, please apply now!
Collections Manager in Melton Mowbray employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Manager in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and collections strategies. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight how you've coached and developed teams in previous roles. This will demonstrate that you're not just about managing collections but also about nurturing talent.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collections Manager in Melton Mowbray
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Manager role. Highlight your experience with collections, recoveries, and any relevant KPIs you've managed. We want to see how your skills align with what we're looking for!
Showcase Leadership Skills: Since this role involves leading a team, don’t forget to showcase your leadership experience. Share examples of how you've coached or mentored others, as well as any successful strategies you've implemented. We love seeing strong leaders!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex topics like collections and recoveries.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Red Recruitment
✨Know Your Numbers
As a Collections Manager, you'll need to be familiar with key performance indicators (KPIs) related to collections and recoveries. Brush up on these metrics before your interview, as being able to discuss them confidently will show that you understand the role's demands.
✨Understand FCA Regulations
Make sure you have a solid grasp of FCA regulations, especially those related to arrears and forbearance. Being able to articulate how these regulations impact collections strategies will demonstrate your expertise and commitment to fair customer outcomes.
✨Showcase Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led and developed staff in the past. Highlight your coaching and mentoring experiences, as well as any initiatives you've implemented to improve team performance.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about complex cases you've managed and how you approached decision-making regarding repayment plans or settlements. This will help you illustrate your case management skills effectively.