At a Glance
- Tasks: Assist customers via online chat for a well-known gifting platform.
- Company: Join a friendly team at a top UK outsourcer in Birkenhead.
- Benefits: Earn £12.21 per hour with full training provided.
- Other info: Temporary role with flexible hours and great team support.
- Why this job: Make a difference by delivering excellent customer service without phone calls.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 12 - 16 £ per hour.
Are you looking for temporary work in Birkenhead? If you are passionate about helping customers and would like to service customers of a well-known household brand, Red wants to speak with you!
Red Recruitment is recruiting Webchat Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be working on behalf of an international gifting platform where you will be responding to customer chat messages. This role does not require you to handle any telephone calls.
The hourly rate is £12.21 per hour and this is a full-time, office-based role Monday to Sunday 9am - 6pm (40 hours per week). The start date for this position is 02/02/2026.
Benefits and Package for a Webchat Advisor
- Salary: £12.21 per hour
- Hours: Monday to Sunday, 9am - 6pm, 40 hours per week (2 in 4 weekend days)
- Contract Type: Temporary
- Location: Birkenhead
- Start date: 2nd March 2026
- One week's Full training is provided
- You will be working for a friendly and supportive team.
Key Responsibilities of a Webchat Advisor
- Responding to customer queries via online chat service
- Ensuring all customer queries are responded to in a timely manner
- Escalating any urgent customer queries to the relevant team
- Ensuring all messages are friendly, informative and are written out correctly
- Providing excellent customer service at all times and representing this fantastic brand with excellence
Key Skills and Experience of a Webchat Advisor
- You should have a clear desire to work in customer service
- You should be passionate about helping customers to a high level
- You must have excellent communication skills
- Being reliable is essential
- Being IT proficient is required as you will be using various systems
If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you! Please apply now!
Webchat Advisor in London employer: Red Recruitment
Red Recruitment is an excellent employer for those seeking temporary work in Birkenhead, offering a supportive and friendly team environment where you can thrive while helping customers of a renowned international gifting platform. With competitive pay at £12.21 per hour and comprehensive training provided, employees have the opportunity to develop their customer service skills in a dynamic setting that values reliability and effective communication.
StudySmarter Expert Advice🤫
We think this is how you could land Webchat Advisor in London
✨Tip Number 1
Get to know the company! Research the gifting platform you'll be representing. Understanding their values and products will help you connect better with customers during your chats.
✨Tip Number 2
Practice your typing skills! Since you'll be responding to customer queries via chat, being quick and accurate with your typing will make a huge difference in providing timely responses.
✨Tip Number 3
Show off your personality! When chatting with customers, let your friendly and informative tone shine through. It’s all about making that connection and ensuring they feel valued.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate to hit that apply button and get your foot in the door for this exciting role.
We think you need these skills to ace Webchat Advisor in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Use examples from your past experiences to demonstrate how you've gone above and beyond to assist customers.
Be Clear and Concise:Make sure your application is easy to read. Avoid jargon and keep your sentences straightforward. Remember, clarity is key when you're applying for a role that involves communication!
Tailor Your Application:Take a moment to customise your application for the Webchat Advisor role. Highlight relevant skills and experiences that match the job description, especially your IT proficiency and communication skills.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and it ensures your application gets to us without any hiccups!
How to prepare for a job interview at Red Recruitment
✨Know the Brand
Before your interview, take some time to research the international gifting platform you'll be representing. Understanding their values, products, and customer service approach will help you answer questions more confidently and show your passion for the role.
✨Practice Your Chat Skills
Since this role involves responding to customer queries via online chat, practice writing friendly and informative responses. You could even simulate a chat scenario with a friend to get comfortable with the format and tone expected in customer service.
✨Show Your Passion for Customer Service
During the interview, make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to excellent customer service.
✨Be Ready for Scenario Questions
Prepare for potential scenario-based questions where you might need to handle a difficult customer query. Think about how you would escalate issues or provide solutions, and be ready to articulate your thought process clearly during the interview.
