At a Glance
- Tasks: Help customers manage their energy bills with empathy and understanding.
- Company: Join an award-winning customer management company in Leeds.
- Benefits: Enjoy a competitive salary, bonus scheme, and 33 days annual leave.
- Other info: Great opportunities for career progression and social events.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
The predicted salary is between 26227 - 26227 € per year.
Red Recruitment is recruiting Customer Service Agents in Leeds to join our client, an award-winning customer management company that has achieved GOLD awards from both Investors in People and Investors in Customers. Our client partners with energy and utility providers, helping their customers experiencing financial vulnerabilities. Due to the nature of this role, you should be empathetic with good listening skills. In order to be successful for this role you must have previous experience dealing with vulnerable customers and a history in utilities.
The salary is £26,227.50 with OTE of £28,200 per annum.
Benefits and Package for a Customer Service Agent:
- Salary: £26,227.50 per annum
- Hours: Monday - Friday, hours between 8am - 6pm
- Contract type: Permanent
- Free parking
- Health and wellbeing programme
- Bonus scheme (monthly bonus)
- Internal recognition schemes with financial award
- 33 days annual leave (including bank holidays and your birthday)
- Social events including Summer and Christmas parties
- Support and training provided
- Career progression opportunities
Key Responsibilities of a Customer Service Agent:
- Helping customers find a sustainable solution to managing their energy or utility bills
- Helping customers potentially work out an affordable payment plan
- Using a variety of methods, including telephone and digital channels to communicate with customers
- Being a good listener, with a pragmatic and empathetic approach to the customers' circumstances
Key Skills and Experience of a Customer Service Agent:
- Warm and friendly telephone manner
- Ability to demonstrate strong communication skills
- You will need an empathetic nature with the ability to understand customer needs
- Reliable, trustworthy, discreet and professionalism are key attributes required
- You must have a valid UK driving license and access to your own vehicle
Customer Service Agent in Leeds employer: Red Recruitment
Join an award-winning customer management company in Leeds, where your role as a Customer Service Agent will be both meaningful and rewarding. With a strong focus on employee wellbeing, you will enjoy benefits such as a competitive salary, generous annual leave, and opportunities for career progression, all within a supportive and empathetic work culture that values your contributions. Experience the unique advantage of working in a company recognised for its commitment to excellence and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to showcase your empathy and listening skills, so think of examples from your past experiences that highlight these traits.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and shows you’re genuinely interested in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Customer Service Agent role!
We think you need these skills to ace Customer Service Agent in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with vulnerable customers and utilities. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your empathy and communication skills. We love seeing genuine passion for helping others, so let that come through in your writing.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Red Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their approach to customer service, especially how they support vulnerable customers. This will show that you're genuinely interested and prepared.
✨Show Empathy
Since this role requires a lot of empathy, think of examples from your past experiences where you've successfully helped vulnerable customers. Be ready to share these stories during the interview to demonstrate your understanding and skills.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for a Customer Service Agent, so showing it in the interview will set you apart.
✨Ask Insightful Questions
Prepare some questions to ask at the end of the interview. This could be about the training provided or how the company measures success in customer service. It shows that you’re engaged and thinking about how you can contribute.
