Red Recruitment is seeking a Contact Centre Training Manager to shape the training strategy, lead a small team of two trainers, and ensure new and existing colleagues have the knowledge and confidence to deliver an excellent customer experience.
You will blend strategic thinking with hands-on design and delivery, travel to UK contact centres as needed, and partner with operations leaders to align learning initiatives with business goals.
#J-18808-LjbffrContact Centre Training Leader: Strategy & Team Growth in Great Bentley employer: Red Recruitment
Join a dynamic team at a leading telecommunications provider in Solihull, where your role as an Executive Resolutions Specialist will not only allow you to take ownership of customer complaints but also contribute to a culture of exceptional service and continuous improvement. With a competitive salary, generous holiday allowance, and comprehensive benefits including private medical insurance and ongoing training opportunities, this company prioritises employee well-being and professional growth, making it an excellent employer for those seeking meaningful and rewarding work.
