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- Tasks: Help customers with financial services and resolve queries to ensure satisfaction.
- Company: Join a fun, high-performance insurance business in Bristol.
- Benefits: Earn up to £30,000 with 24 days leave, private medical insurance, and more.
- Why this job: Make a real difference in customer lives while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a supportive team environment with training and personal development opportunities.
The predicted salary is between 24000 - 30000 £ per year.
Red Recruitment are recruiting on behalf of our client for a Customer Service Advisor to join our growing team focused on supporting customers with complex financial services products. The business has a high-performance culture that blends perfectly with the fun working environment that has been created to ensure people work hard, feel valued and are keen to stay and progress through the business. This is a fantastic opportunity for a passionate, ambitious and outcome orientated individual to join a specialist insurance business offering a great salary of up to 30,000 per year with a host of benefits.
Benefits, Culture, and Salary for a Customer Service Advisor:
- Salary: Up to 30,000 Per Annum
- Hours: Shift Pattern - 8.30 - 16.30 M-F with a late shift once per week across Mon-Thurs 12:00 - 20:00. Plus one Saturday shift per month (09:00 - 13:00)
- Contract Type: Permanent
- Location: Bristol - Aztec West
- 24 days of annual leave
- Wellbeing day
- Bupa Private Medical Insurance
- Income Protection
- Death in Service
- Employee Assistance Programme
- Electric Vehicle Scheme
- Training and personal development
- Company pension plan
- Support for personal volunteer activities days (2 per year)
- A wide range of exclusive employee discounts
Key Responsibilities of a Customer Service Advisor:
- Resolving customer queries to maximise satisfaction and provide appropriate level of service and information required to onboard new clients
- Utilising retention tools to retain and improve customer relations identifying and referring customer complaints to the respective department
- Adhering to policies and procedures at all times when assisting customers
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Identifying, advising and selling our products and services to existing clients with the aim of protecting families
- Achieving agreed upon sales targets and key performance metrics
- Coordinating sales effort with team members and other departments
Key Skills and Experience of a Customer Service Advisor:
- Good communicator, both written and spoken
- Excellent attention to detail and a desire to provide exceptional customer service
- Great team player
- Ability to work calmly under pressure
- Previous experience working in customer service and/or sales would be advantageous
- Ideally, familiarity with customer relationship management (CRM) tools and principles
- Excellent time management, interpersonal skills and a positive and professional attitude
If you have the relevant skills and are interested in this position as a Customer Service Advisor, please apply now!
Customer Service Advisor in Gloucester employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a great communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and serious about the role. Think about what you want to know regarding their training programmes or how they support personal development.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role requires excellent communication, use clear and concise language in your application. We love a good storyteller, so feel free to share examples of how you've resolved customer queries or improved customer relations in the past.
Highlight Teamwork Experience: Being a great team player is key for us at StudySmarter. Mention any experiences where you've collaborated with others to achieve a common goal, especially in a customer service or sales context. It’ll show us you’re ready to fit right in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Red Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their financial services and think about how you can help customers with complex queries. This will show your passion and readiness to contribute.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different types of queries.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Share examples from your past experiences where you collaborated with others to achieve a goal. This aligns perfectly with the high-performance culture they’re looking for.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company culture. For instance, ask about opportunities for personal development or how the team celebrates successes.
