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For Companies At a Glance
- Tasks: Manage customer contracts and ensure top-notch service delivery while spotting growth opportunities.
- Company: Join a leading telecoms and technology company with a strong reputation.
- Benefits: Enjoy a competitive salary, hybrid work, generous holiday, and health perks.
- Why this job: Be the key contact for customers and drive impactful service improvements.
- Qualifications: 2+ years in service management and ITIL V4 Foundation certification required.
- Other info: Dynamic role with excellent career progression and a supportive team environment.
The predicted salary is between 34000 - 42000 £ per year.
Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.
The salary for this position is between 40,000 and 50,000 depending on experience and will be a hybrid role with travel to the Yorkshire Office weekly.
Benefits & Package for a Service Delivery Manager:
- Salary: 40,000 - 50,000 depending on experience
- Hours: Monday - Friday, 9am - 5:30pm
- Contract Type: Permanent
- Location: Hybrid - Yorkshire
- 33 days holiday (including Bank Holidays)
- Referral Bonus - Recommend a friend
- Employee Assistance Programme
- Private Medical Insurance after probation
- Enhanced Maternity and Paternity pay
- Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme
Key Responsibilities:
- Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
- Plan, lead, and document structured Service Review Meetings with key stakeholders.
- Deliver comprehensive Service Management Reports and lead ongoing improvement plans.
- Act as the escalation point for internal and external customer service concerns.
- Partner with Account Management to align on strategic goals and drive new opportunities.
- Review customer P&Ls to ensure contract profitability and efficiency in service delivery.
- Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.
- Provide detailed business reporting and forecasting to internal and external stakeholders.
- Support broader service initiatives and collaborate across departments to improve customer experience.
Key Skills and Experiences:
- ITIL V4 Foundation (essential); additional ITIL modules are a plus
- 2+ years of experience in a customer-facing service management role
- Background in IT, Managed Services, or Telecoms industry
- Experience managing multiple customers/accounts
- Proficient in Microsoft Office applications
- Experience working with P&L and understanding commercial impacts
- Familiarity with ServiceNow or similar ITSM platforms
- Strong Negotiation and Influencing Skills
- Exceptional Communication Skills
If you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now.
Service Delivery Manager in England employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and technology sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Service Delivery Manager role!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their service delivery model and think about how your experience aligns with their needs. We want you to shine, so practice answering common interview questions related to customer service and contract management.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in service delivery management. Use real examples of how you've improved service performance or enhanced customer satisfaction. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you that Service Delivery Manager position!
We think you need these skills to ace Service Delivery Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in service management and any relevant ITIL qualifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed customer relationships and improved service delivery in the past.
Showcase Your Skills: Don’t forget to highlight your key skills, especially those mentioned in the job description like negotiation and communication skills. We love seeing candidates who can demonstrate their abilities with real-life examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Red Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of ITIL V4 and any additional modules you might have. Be ready to discuss how your experience aligns with the responsibilities listed, especially around managing customer contracts and service obligations.
✨Showcase Your Communication Skills
As a Service Delivery Manager, you'll need to communicate effectively with both customers and internal teams. Prepare examples of how you've successfully navigated challenging conversations or escalations in the past to demonstrate your exceptional communication skills.
✨Be Ready with Data
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Bring along examples of reports you've created or used in previous roles to show your ability to monitor and report on service performance.
✨Think Customer-Centric
Prepare to discuss how you've enhanced customer experiences in your previous roles. Think about specific instances where you've identified opportunities for service improvement or revenue enhancement, as this will resonate well with the interviewers.
