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For Companies At a Glance
- Tasks: Engage with customers through calls and emails, turning inquiries into sales.
- Company: Join a caring company focused on 24/7 care solutions in Norwich.
- Benefits: Competitive salary, hybrid work, discounts, and generous holiday leave.
- Other info: Dynamic team culture with opportunities for personal growth.
- Why this job: Make a difference while achieving sales targets in a supportive environment.
- Qualifications: Customer service experience and a knack for building rapport.
The predicted salary is between 24949 - 37000 £ per year.
Red Recruitment is recruiting an Outbound Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a Full time basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers.
Benefits and Package
- Salary: 24,949.50 Per Annum with on target earnings (Average OTE 37,000)
- Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm
- Contract: Permanent
- Location: Norwich Hybrid (70% in Office)
- 233 hours annual leave holiday increasing with length of service.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends' discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
Key Responsibilities
- Handle outbound customer enquiries across phone, email, and digital channels with professionalism and care
- Generate and convert sales leads through proactive outreach and effective engagement
- Provide accurate product information and tailored recommendations
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
- Clearly explain the benefits of upgraded devices and services
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
- Spot upselling and cross-selling opportunities in every interaction
- Prepare accurate quotations, process orders, and ensure timely follow-up
- Maintain up-to-date knowledge of products, services, and market trends
- Record all sales activity and customer interactions in our CRM
- Collaborate with colleagues across operations, marketing, and customer service for a seamless journey
- Contribute to continuous improvement by sharing feedback on customer needs and market opportunities
Key Skills and Experience
- Have an excellent telephone manner
- Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
- Are reliable, trustworthy and motivated
- 1 Year experience in customer facing role and display great customer service skills
- Comfortable using a CRM although training is provided
- Confident in both an inbound and outbound calling role
If you have the relevant skills and experience as a Sales Representative and are interested in the position, please apply now!
Outbound Sales Representative in England employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Representative in England
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Outbound Sales Representative role. Focus on your customer service skills and how you can bring empathy and rapport-building to the table.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Outbound Sales Representative in England
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped customers, especially in challenging situations. This role is all about connecting with vulnerable customers, so make sure we feel that warmth in your writing.
Highlight Your Sales Skills: Don’t be shy about your sales achievements! Whether it’s hitting targets or successfully upselling, we want to know how you’ve made a difference in previous roles. Use specific examples to show us you can generate and convert leads like a pro.
Be Professional Yet Personable: While we love a friendly tone, remember to keep it professional. Balance your personality with a clear demonstration of your skills and experience. We’re looking for someone who can handle customer enquiries with care and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Red Recruitment
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in what they do.
✨Showcase Your Empathy
Since this role involves working with vulnerable customers, be prepared to share examples of how you've demonstrated empathy in previous roles. Think about specific situations where you went above and beyond to help a customer.
✨Practice Your Sales Pitch
Get ready to demonstrate your sales skills during the interview. Prepare a short pitch for a product or service, focusing on how it can benefit the customer. This will show your ability to engage and convert leads effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, sales targets, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.