At a Glance
- Tasks: Support families in making important care decisions with empathy and guidance.
- Company: Join a compassionate team dedicated to helping others.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Temporary role with potential for permanent placement and career progression.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a caring attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in TQ10 9GQ as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent.
Benefits and Package for Customer Care Advisor:
- Salary: 12.71 Per Hour
- Hours: Mon-Fri 8-6, Sat-Sun 9-5 (will do one day on a weekend) every weekend and have a day off in the week. Will be a set rota
- Contract: Temporary with potential to become permanent
- Location: TQ10 9GQ
- Start Date: ASAP
- Competitive Holiday
- Opportunity to progress personally and professionally
- Achievable targets
Key Responsibilities of Customer Care Advisor:
- Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms
- Listen to families needs, providing empathetic, clear and reassuring guidance
- Confidently guide conversations towards booking care home show rounds
- Take full ownership of each enquiry from initial contact through to admission
- Schedule and conduct follow-up calls to support families throughout their journey
- Liaise closely with care home teams to coordinate visits and pre-admission assessments
- Arrange second viewings and post-visit check-ins to address outstanding questions
Customer Service Advisor in Devon employer: Red Recruitment
Join a compassionate and supportive team as a Customer Care Advisor in TQ10 9GQ, where your role will make a meaningful impact on families navigating care decisions. With competitive pay, a structured rota, and opportunities for personal and professional growth, this position offers a rewarding work culture that values empathy and resilience. Enjoy the potential for permanent employment while being part of a dedicated team that prioritises the well-being of others.
