At a Glance
- Tasks: Support families in making important care decisions with empathy and guidance.
- Company: Join a compassionate team dedicated to helping others.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Temporary role with potential for permanent placement and career progression.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a caring attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in TQ10 9GQ as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent.
Benefits and Package for Customer Care Advisor:
- Salary: 12.71 Per Hour
- Hours: Mon-Fri 8-6, Sat-Sun 9-5 (will do one day on a weekend) every weekend and have a day off in the week. Will be a set rota
- Contract: Temporary with potential to become permanent
- Location: TQ10 9GQ
- Start Date: ASAP
- Competitive Holiday
- Opportunity to progress personally and professionally
- Achievable targets
Key Responsibilities of Customer Care Advisor:
- Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms
- Listen to families needs, providing empathetic, clear and reassuring guidance
- Confidently guide conversations towards booking care home show rounds
- Take full ownership of each enquiry from initial contact through to admission
- Schedule and conduct follow-up calls to support families throughout their journey
- Liaise closely with care home teams to coordinate visits and pre-admission assessments
- Arrange second viewings and post-visit check-ins to address outstanding questions
Customer Service Advisor in Devon employer: Red Recruitment
Red Recruitment is an excellent employer, offering a supportive work culture that prioritises employee development and flexibility. With the potential for remote work after just three months and comprehensive training provided, this role not only allows you to excel in customer service but also paves the way for meaningful career growth in the financial services sector.
