At a Glance
- Tasks: Review and manage customer complaints, ensuring they reach the right teams.
- Company: Join a well-known organisation in a supportive office environment.
- Benefits: Earn £13-£15 per hour with free parking and modern offices.
- Other info: Full-time hours with a friendly team at Peninsula Business Park.
- Why this job: Make a real difference to customers while gaining valuable experience.
- Qualifications: Experience in complaints or customer service is essential.
The predicted salary is between 13 - 15 £ per hour.
Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter. This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers.
You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process. This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter.
Benefits and Package for a Complaints Administrator:
- Salary: £13.00 - £15.00 per hour
- Hours: Full-time, working between 8:00am and 6:00pm
- Shift Pattern: Monday to Saturday
- Contract Type: Temporary
- Start Date: ASAP
- Location: Peninsula Business Park, Exeter
- Free on-site parking
- Modern and smart offices
- Friendly and supportive working environment
- Opportunity to join a well-known organisation
- The chance to make a meaningful difference to customers and their experiences
Key Responsibilities of a Complaints Administrator:
- Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues
- Identifying the appropriate department for each complaint and assigning cases to the correct queue
- Supporting the management of complaint cases in line with company procedures
Complaints Administrator in Devon employer: Red Recruitment
Join a dynamic team at a leading telecommunications provider in Solihull, where your role as an Executive Resolutions Specialist will not only allow you to take ownership of customer complaints but also contribute to a culture of exceptional service and continuous improvement. With a competitive salary, generous holiday allowance, and comprehensive benefits including private medical insurance and ongoing training opportunities, this company prioritises employee well-being and professional growth, making it an excellent employer for those seeking meaningful and rewarding work.
