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- Tasks: Handle customer claims and service enquiries in both Spanish and English.
- Company: Join a dynamic team in a modern office near Temple Meads, Bristol.
- Benefits: Enjoy a competitive salary, subsidised cafeteria, and a vibrant workplace culture.
- Why this job: Be part of an innovative environment that values your growth and teamwork.
- Qualifications: Fluent in Spanish and English with at least 1 year in customer service.
- Other info: Diversity and inclusion are core values; everyone’s voice is valued.
The predicted salary is between 21500 - 22000 £ per year.
Join an innovative team in an exciting new office space near Temple Meads Railway Station! You must be based in Bristol or the surrounding areas to be considered for this position.
The Team
Our client prides itself on the people it employs. They fully understand that people are a key resource and with that, will help them grow and continue to be a successful company.
Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?
What They Offer
- The chance to work in a modern, inspiring environment that’s just a stone’s throw from Temple Meads Station
- An outstanding workplace designed for you
- Subsidised cafeteria
- A competitive salary and benefits package
- A supportive and inclusive team culture
- Secure bike & scooter storage
- Showers & Drying Room - Perfect for those who bike or run to work
- Games Room - Take a break, recharge, and connect with colleagues
Required Competencies:
- Customer Focus
- High Quality Work
- Initiates Action
- Innovative
- Adaptable
- Builds Working Partnerships
- Team Worker
- Engages in Continuous Learning
Purpose of Role:
As a Customer Service & Claims Representative, you will play a crucial role in the Customer's journey, particularly when they need to make a claim. You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for Treating Customers Fairly. The process will include assessing the loss, communicating with customers as well as developing a full understanding of the products and policies. The role will also involve handling customer service enquiries and complaints, which will be in Spanish and English, as well as assisting the team with other shared tasks & responsibilities all while working in a collaborative team environment.
Main Duties:
Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution. You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to our customers. If you have experience working in the insurance sector or the financial industry, this would be advantageous, but not essential. What matters most to us is your passion for delivering exceptional customer service, your attention to detail, and your ability to work collaboratively as part of a team.
Knowledge Required:
- Ability to speak and write English and Spanish fluently and to a professional standard
- Experience in a customer service/claims environment for at least 1 year
- Awareness of cultural and working practices in Spain
Our commitment to Diversity, Equity and Inclusion
Our client is an equal opportunity employer who values diversity and the unique perspectives each of our employees bring to the workplace. They are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables their ongoing success. Their goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best. Respect for Others - making all feel welcomed and included forms part of their Company Values and when you join, you’ll find a welcoming and open workplace where everyone’s voice is heard and supported.
Job Type: Full-time
Pay: £25,000 - £26,125 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule: Monday to Friday
Education: A-Level or equivalent (preferred)
Experience: Customer service: 1 year (required)
Language: Spanish & English (required)
Licence/Certification: Right to Work in UK (required)
Work Location: Bristol
Customer Service & Claims Spanish & English Speaking employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Claims Spanish & English Speaking
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they prioritise diversity and inclusion, showing that you align with these values during your interactions can set you apart from other candidates.
✨Tip Number 2
Brush up on your Spanish and English communication skills. Since the role requires fluency in both languages, practice handling customer service scenarios in both languages to demonstrate your proficiency.
✨Tip Number 3
Research common claims processes and customer service best practices in the insurance sector. Being knowledgeable about these topics will help you engage in meaningful conversations during interviews.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the work environment and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Customer Service & Claims Spanish & English Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims, especially any roles where you used both Spanish and English. Emphasise your ability to work collaboratively and your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer queries or claims in the past, and express your enthusiasm for working in a diverse and inclusive environment.
Highlight Language Skills: Clearly state your fluency in both Spanish and English in your application. If possible, provide examples of situations where you successfully communicated with customers in both languages.
Showcase Relevant Experience: If you have experience in the insurance or financial sector, make sure to include this in your application. Even if it's not essential, it can set you apart from other candidates. Highlight any specific achievements or contributions in previous roles.
How to prepare for a job interview at Red Recruitment
✨Showcase Your Bilingual Skills
Since the role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experiences in both languages.
✨Understand the Company Culture
Research the company's values and culture before the interview. They pride themselves on inclusivity and teamwork, so think of examples from your past experiences that highlight your ability to work collaboratively and respect diverse perspectives.
✨Prepare for Customer Scenarios
Anticipate questions related to customer service scenarios, especially those involving claims processing. Be ready to discuss how you would handle difficult situations or complaints, showcasing your problem-solving skills and customer focus.
✨Familiarise Yourself with FCA Guidelines
Since the role involves adhering to FCA guidelines for treating customers fairly, it’s beneficial to have a basic understanding of these regulations. This will show your commitment to compliance and your readiness to handle claims responsibly.
