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- Tasks: Assist customers with claims in both Spanish and English, ensuring a smooth process.
- Company: Join a dynamic team in a modern office near Temple Meads Railway Station.
- Benefits: Competitive salary, health benefits, subsidised cafeteria, and a fun games room.
- Why this job: Be part of an innovative environment where your ideas can thrive and make a difference.
- Qualifications: Fluent in Spanish and English, with customer service experience preferred.
- Other info: Inclusive culture that values diversity and supports your career growth.
The predicted salary is between 21500 - 26000 £ per year.
Join an innovative team in an exciting new office space near Temple Meads Railway Station! You must be based in Bristol or the surrounding areas to be considered for this position.
The Team
Our client prides itself on the people it employs. They fully understand that people are a key resource and with that, will help the company grow and continue to be successful. Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?
What They Offer
- The chance to work in a modern, inspiring environment that’s just a stone’s throw from Temple Meads Station
- An outstanding workplace designed for you
- Subsidised cafeteria
- A competitive salary and benefits package
- A supportive and inclusive team culture
- Secure bike & scooter storage
- Showers & Drying Room - Perfect for those who bike or run to work
- Games Room - Take a break, recharge, and connect with colleagues
Required Competencies
- Customer Focus
- High Quality Work
- Initiates Action
- Innovative
- Adaptable
- Builds Working Partnerships
- Team Worker
- Engages in Continuous Learning
Purpose of Role
As a Customer Service & Claims Representative, you will play a crucial role in the Customer's journey, particularly when they need to make a claim. You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for Treating Customers Fairly. The process will include assessing the loss, communicating with customers as well as developing a full understanding of the products and policies. The role will also involve handling customer service enquiries and complaints, which will be in Spanish and English, as well as assisting the team with other shared tasks & responsibilities all while working in a collaborative team environment.
Main Duties
Your key responsibilities will include handling a wide range of claims, from initial assessment to resolution. You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to our customers. If you have experience working in the insurance sector or the financial industry, this would be advantageous, but not essential. What matters most to us is your passion for delivering exceptional customer service, your attention to detail, and your ability to work collaboratively as part of a team.
Knowledge Required
- Ability to speak and write English and Spanish fluently and to a professional standard
- Experience in a customer service/claims environment
- Awareness of cultural and working practices in Spain
Our commitment to Diversity, Equity and Inclusion
Our client is an equal opportunity employer who values diversity and the unique perspectives each of our employees bring to the workplace. They are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables their ongoing success. Their goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best. Respect for Others – making all feel welcomed and included forms part of their Company Values and when you join, you’ll find a welcoming and open workplace where everyone’s voice is heard and supported.
Job Type: Full-time
Pay: 25,000 - 26,125 per year
Benefits
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule: Monday to Friday
Education: A-Level or equivalent (preferred)
Experience: 1 year in customer service (required)
Language: Spanish (required)
Licence/Certification: Right to Work in UK (required)
Work Location: Bristol
Customer Service & Claims Spanish & English Speaking employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Claims Spanish & English Speaking
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills in both English and Spanish. Since this role requires bilingual abilities, being able to switch between languages smoothly will impress your interviewers and demonstrate your capability.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the team. Plus, it gives you a chance to assess if the company is the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service & Claims Spanish & English Speaking
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re passionate about delivering exceptional customer service. Share any experiences that highlight your commitment to helping others, especially in a claims environment.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to highlight your skills and experiences, especially those relevant to the role.
Highlight Your Language Skills: Since this role requires fluency in both Spanish and English, make sure to showcase your language skills prominently. Mention any relevant experiences where you’ve used these languages in a professional setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our innovative team!
How to prepare for a job interview at Red Recruitment
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and policies. Brush up on any relevant insurance or claims processes, especially those that might come up in both English and Spanish. This will show your commitment and help you answer questions confidently.
✨Showcase Your Language Skills
Since this role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages, so practice common customer service scenarios in both tongues to impress your interviewers.
✨Emphasise Teamwork
This position is all about collaboration, so highlight your experience working in teams. Share specific examples of how you've successfully worked with others to resolve customer issues or improve processes. This will align with their focus on building working partnerships.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might face in this role. Prepare to discuss how you would handle various situations, especially complaints or claims. This will demonstrate your customer focus and problem-solving skills, which are crucial for success in this position.
