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- Tasks: Handle customer claims and service enquiries in both French and English.
- Company: Join a dynamic team in a modern office near Temple Meads, Bristol.
- Benefits: Enjoy a competitive salary, subsidised cafeteria, and a vibrant workplace culture.
- Why this job: Be part of an innovative environment that values your growth and teamwork.
- Qualifications: Fluent in French and English with customer service experience preferred.
- Other info: Full-time role with a focus on diversity, equity, and inclusion.
The predicted salary is between 21500 - 26000 £ per year.
Join an innovative team in an exciting new office space near Temple Meads Railway Station! You must be based in Bristol or the surrounding areas to be considered for this position.
The Team
Our client prides itself on the people it employs. They fully understand that people are a key resource and with that, will help them grow and continue to be a successful company.
Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?
What They Offer
The newly designed office, conveniently located right next to Temple Meads Railway Station, is more than just a workspace – it\’s a place where ideas thrive and people flourish. Here\’s what you can look forward to:
- The chance to work in a modern, inspiring environment that\’s just a stone\’s throw from Temple Meads Station
- An outstanding workplace designed for you
- Subsidised cafeteria
- A competitive salary and benefits package
- A supportive and inclusive team culture
- Secure bike & scooter storage
- Showers & Drying Room – Perfect for those who bike or run to work
- Games Room – Take a break, recharge, and connect with colleagues
Required Competencies:
- Customer Focus
- High Quality Work
- Initiates Action
- Innovative
- Adaptable
- Builds Working Partnerships
- Team Worker
- Engages in Continuous Learning
Purpose of Role:
As a Customer Service & Claims Representative, you will play a crucial role in the Customer\’s journey, particularly when they need to make a claim. You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for Treating Customers Fairly. The process will include assessing the loss, communicating with customers as well as developing a full understanding of the products and policies. The role will also involve handling customer service enquiries and complaints, which will be in French and English, as well as assisting the team with other shared tasks & responsibilities all while working in a collaborative team environment.
Main Duties:
Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution. You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to our customers.
What matters most to us is your passion for delivering exceptional customer service, your attention to detail, and your ability to work collaboratively as part of a team.
Knowledge Required:
- Ability to speak and write English and French fluently and to a professional standard
- Experience in a customer service/claims environment
- Awareness of cultural and working practices in France
Our commitment to Diversity, Equity and Inclusion
Our client is an equal opportunity employer who value diversity and the unique perspectives each of our employees bring to the workplace. They are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables their ongoing success.
Their goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best.
Respect for Others – making all feel welcomed and included
forms part of their Company Values and when you join, you\’ll find a welcoming and open workplace where everyone\’s voice is heard and supported.
Job Type: Full-time
Pay: 25,000 – 26,125 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
Language:
- French (required)
Licence/Certification:
- Right to Work in UK (required)
Work Location: Bristol
#J-18808-Ljbffr
Customer Service & Claims French & English Speaking employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Claims French & English Speaking
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they emphasise diversity and inclusion, be prepared to discuss how you can contribute to a supportive team environment during your interview.
✨Tip Number 2
Brush up on your French and English communication skills. As you'll be handling customer queries in both languages, practice responding to common customer service scenarios in both languages to demonstrate your fluency.
✨Tip Number 3
Research the insurance and financial sectors, particularly focusing on claims processes. Understanding the basics will help you answer questions confidently and show your commitment to the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service & Claims French & English Speaking
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required competencies, especially the need for fluency in both French and English.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or claims handling. Emphasise any bilingual skills and previous roles that demonstrate your ability to work collaboratively in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your attention to detail. Mention specific examples of how you've successfully handled customer queries or claims in the past.
Highlight Cultural Awareness: Since the role requires an understanding of cultural practices in France, include any relevant experiences or knowledge you have about working with French clients or in a bilingual environment.
How to prepare for a job interview at Red Recruitment
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Understand the Company Culture
Research the company’s values and culture, especially their commitment to diversity and inclusion. Be ready to discuss how you can contribute to a supportive team environment and share examples of how you've worked collaboratively in the past.
✨Familiarise Yourself with Claims Processes
Get a good grasp of the claims process and FCA guidelines for treating customers fairly. Being able to articulate your understanding of these processes will show that you're serious about the role and prepared to handle customer queries effectively.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask your interviewers about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
