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- Tasks: Assist customers with claims in Dutch and English, ensuring a smooth process.
- Company: Join a vibrant team in a modern office near Temple Meads Railway Station.
- Benefits: Enjoy a competitive salary, subsidised cafeteria, and health benefits.
- Why this job: Be part of a supportive culture where your ideas can thrive.
- Qualifications: Fluent in Dutch and English, with at least 1 year in customer service.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 25000 - 26125 £ per year.
Join an innovative teamিশ in an exciting new office space near Temple Meads Railway Station! You must be based in Bristol or the surrounding areas to be considered for this position.
Theisdiction
Our client prides itself on the people it employs. They fully understand that people are a key resource and will help them grow and continue to be a successful company.
Are you ready to take your careerografie to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?
What They Offer
Our client has been located in Bristol for over 25 years; however, their newly designed office, conveniently located right next to Temple Meads Railway Station, is more than just a workspace – it’s a place where ideas thrive and people flourish. Here’s what you can look forward to:
- The chance to work in a modern, inspiring environment that’s just a stone’s throw from Temple Meads Station
- An outstanding workplace designed for you
- Subsidised cafeteria
- A competitive salary and benefits package
- A supportive and inclusive team culture
- Secure bike & scooter storage
- Showers & Drying Room – Perfect for those who bike or run to work
- Games RoomThere\’s a break, figure out recharge, and connect with colleagues
Required Competencies
- Customer Focus
- High Quality Work
- Initiates Action
- Innovative
- Adaptable
- Builds Working Partnerships
- Team Worker
- Engages in Continuous Learning
Purpose of Roleกิจการ
As a Customer Service & Claims Representative, you will play a crucial role in the customer’s journey, particularly when they need to make a claim.
You will ensure that the claim is processed both efficiently and effectively and follows FCA guidelines for treating customers fairly.
The process will include assessing the loss, communicating with customers, and developing a full understanding of the products and policies_Model; the role will also involve handling customer service enquiries and complaints in Dutch and English and assisting the team with other shared tasks & responsibilities while working in a collaborative team environment.
Main Duties
Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution.
You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best‑in‑class service to our customers.
If you have experience in the insurance sector or the financial industry, it would be advantageous but not essential. What matters most to us is your passion for delivering exceptional customer service, your attention to detail, and your ability to work collaboratively as part of a team.
Knowledge Required
- Ability to speak and write English and Dutch fluently to a professional business standard
- Experience in a customer service/claims environment for at least 1 year
- Awareness of cultural and working practices in the Netherlands
Our commitment to Diversity, Equity and Inclusion
Our client is an equal‑opportunity employer who values diversity and the unique perspectives each employee brings to the workplace. They are dedicated to attracting, developing, and retaining a diverse, inclusive, and authentic workforce that fosters creativity and enables ongoing success.
Their goal is to create a workplace where all employees feel included, empowered, and enabled to perform their tecido best.
Respect for Others – making everyone feel welcomed and included
This is part of their company values, and when you join, you\’ll find a welcoming and open workplace where everyone’s voice is heard and supported.
Job Type
Full‑time
Pay
25,000 – 26,125 per year
Benefits
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule
- Monday to Friday
fitur Education
- commitments last y an A-Level or equivalent (preferred)
Experience
- Customer service: 1 year (required)
_tt Language
- Dutch & English (required)
Licence/Certification
- Right to Work in UK (required)
Work Location
Bristol
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Customer Service and Claims Dutch and English Speaking employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Claims Dutch and English Speaking
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills in both Dutch and English. Since this role requires fluency in both languages, being able to switch seamlessly between them during the interview will impress your potential employers.
✨Tip Number 3
Prepare some examples of how you've delivered exceptional customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service and Claims Dutch and English Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant language skills in Dutch and English. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a great fit for this role. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Since this role involves communicating with customers in both Dutch and English, make sure your application showcases your language proficiency. Use clear and professional language throughout your CV and cover letter to demonstrate your communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our innovative team!
How to prepare for a job interview at Red Recruitment
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and policies. Brush up on any relevant claims processes and FCA guidelines, as this will show your commitment to delivering exceptional customer service.
✨Showcase Your Language Skills
Since the role requires fluency in both Dutch and English, be prepared to demonstrate your language skills during the interview. Practice answering common questions in both languages to show you're comfortable switching between them.
✨Emphasise Teamwork
This position is all about collaboration, so highlight your experience working in teams. Share examples of how you've successfully worked with others to resolve customer issues or improve processes.
✨Be Customer-Focused
Prepare to discuss your approach to customer service. Think of specific instances where you've gone above and beyond for a customer, and be ready to explain how you handle complaints and ensure customer satisfaction.
