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- Tasks: Help customers manage their energy bills with empathy and great communication skills.
- Company: Join an award-winning customer management company recognized for its commitment to people and customers.
- Benefits: Enjoy a competitive salary, free parking, health programs, bonuses, and 33 days of leave!
- Why this job: Make a real impact by supporting customers in financial vulnerability while growing your career.
- Qualifications: Empathetic nature, strong communication skills, and a valid UK driving license required.
- Other info: Permanent role with opportunities for training and career progression.
The predicted salary is between 24336 - 28200 £ per year.
Red Recruitment is recruiting Customer Service Agents in Llanelli to join our client, an award-winning customer management company that has achieved GOLD awards from both Investors in People and Investors in Customers. Our client partners with energy and utility providers, helping their customers experiencing financial vulnerabilities. Due to the nature of this role, you should be empathetic with good listening skills. The salary is £24,336 with OTE of £28,200 per annum. Benefits and Package for a Customer Service Agent: Salary: £24,336 per annum plus OTE of £28,200 Hours: Monday – Friday, hours between 8am – 6pm and 1 in 2 Saturdays, 9am – 1pm Contract type: Permanent Location: Llanelli Free parking Health and wellbeing programme Bonus scheme (monthly bonus) Overtime availability Internal recognition schemes with financial award Pension scheme 33 days annual leave (including bank holidays and your birthday) Social events including Summer and Christmas parties Support and training provided Career progression opportunitiesKey Responsibilities of a Customer Service Agent: Helping customers find a sustainable solution to managing their energy or utility bills Helping customers potentially work out an affordable payment plan Using a variety of methods, including telephone and digital channels to communicate with customers Being a good listener, with a pragmatic and empathetic approach to the customers circumstancesKey Skills and Experience of a Customer Service Agent: Warm and friendly telephone manner Experience using digital communication systems Passion for delivering a great customer experience Ability to demonstrate strong communication skills You will need an empathetic nature with the ability to understand customer needs Reliable, trustworthy, discreet and professionalism are key attributes required You must have a valid UK driving license and access to your own vehicleIf you are interested in this position and have the relevant skills and attributes required, please apply now! Red Recruitment (Agency)
Customer Service Agent employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarize yourself with the energy and utility sector. Understanding common challenges customers face, especially those experiencing financial vulnerabilities, will help you connect better during the interview.
✨Tip Number 2
Practice your listening skills! During the interview, demonstrate your ability to listen actively by summarizing what the interviewer says and responding thoughtfully.
✨Tip Number 3
Showcase your empathy. Prepare examples from your past experiences where you successfully helped someone in a difficult situation, highlighting your compassionate approach.
✨Tip Number 4
Be ready to discuss your communication style. Think about how you can effectively use both telephone and digital channels to engage with customers, as this is crucial for the role.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Show Empathy in Your Application: Since empathy is crucial for this role, make sure to include examples in your cover letter or CV that demonstrate your ability to understand and respond to customer needs effectively.
Highlight Relevant Experience: If you have previous experience in customer service or roles that required strong communication skills, be sure to emphasize this in your application. Use specific examples to illustrate your capabilities.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Red Recruitment
✨Show Your Empathy
Since the role requires a strong empathetic nature, be prepared to share examples from your past experiences where you successfully helped someone in a difficult situation. This will demonstrate your ability to connect with customers on a personal level.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarizing what the interviewer says and asking clarifying questions. This shows that you value their input and are genuinely interested in understanding customer needs.
✨Familiarize Yourself with Digital Communication Tools
As the job involves using various digital channels, make sure to mention any relevant experience you have with these tools. If you don’t have direct experience, research common platforms used in customer service and be ready to discuss how you would adapt to them.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of specific situations where you resolved issues effectively and be ready to explain your thought process.
