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- Tasks: Join a team reviewing CCTV footage and handling calls every Sunday.
- Company: Red Recruitment connects talent with businesses in security services.
- Benefits: Earn £12.21 per hour, enjoy generous holidays, and free onsite parking.
- Why this job: Be part of a close-knit team making a real impact in security.
- Qualifications: Must have a full UK driving licence and previous customer service experience.
- Other info: Background checks will be conducted; ideal for tech-savvy individuals.
Job Description
Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage.
This role will be working within a close knit team, and is Sunday shifts only. The hourly rate is £12.21 per hour.
To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years).
Benefits and Package for a Customer Operator:
- Salary: £12.21 per hour (£7,690.04 per annum)
- Hours: Sunday, 6am – 6pm
- Contract Type: Permanent
- Location: Whitchurch, Bristol
- Located near The Imperial Retail Park
- Matching pension contributions
- 4* life assurance
- Generous holiday allowance
- Free onsite parking
- Small and friendly team
Key Responsibilities of a Customer Operator:
- Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team
- Ensuring all data received is processed in accordance with the requirements of the industry standard and completing any other administrative tasks
- Controlling the suspension and close down of all incidents
- Reviewing CCTV from clients
- Handling high volume inbound and outbound calls, some of these may be difficult
- Ensuring all email correspondence is dealt with in a professional and timely manner
Key Skills and Experience of a Customer Operator:
- You must have a full UK driving licence
- You should be tech-savvy and enjoy using various systems at one time
- Having a professional manner as you will be talking to various individuals, within and outside of the business
- Be comfortable with inputting data accurately
- Ability to manage internal and external relationships
- Self-motivated, hard-working and dedicated are all required skills
- Previous customer service experience is required
- You should also be able to work in a fast paced environment and be able to work well under pressure
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Agency)
Customer Operator Part Time employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operator Part Time
✨Tip Number 1
Familiarise yourself with CCTV and alarm systems. Understanding the technology and how it works will not only help you in the role but also impress during any discussions with the hiring team.
✨Tip Number 2
Practice handling difficult conversations. Since you'll be dealing with high-volume calls, especially in challenging situations, role-playing these scenarios can boost your confidence and communication skills.
✨Tip Number 3
Showcase your tech-savviness by being prepared to discuss various systems you've used in previous roles. Highlighting your ability to multitask with technology will make you stand out as a candidate.
✨Tip Number 4
Emphasise your customer service experience. Be ready to share specific examples of how you've successfully managed relationships and resolved issues in past roles, as this is crucial for the Customer Operator position.
We think you need these skills to ace Customer Operator Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any previous work with CCTV or alarm services, if applicable.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Customer Operator role. Mention your ability to handle high volume calls and your experience in managing relationships, as these are crucial for the position.
Highlight Technical Skills: Since the role requires being tech-savvy, include any relevant technical skills or systems you are familiar with. This could be software used for data processing or any other tools that demonstrate your capability.
Prepare for Background Checks: Be ready for credit checks and background referencing. Ensure that your application reflects your reliability and professionalism, as this will be scrutinised during the hiring process.
How to prepare for a job interview at Red Recruitment
✨Know the Company and Role
Before your interview, take some time to research the company and understand their CCTV and Alarm Services. Familiarise yourself with the responsibilities of a Customer Operator, as this will help you answer questions more confidently and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Since previous customer service experience is required, be prepared to discuss specific examples from your past roles. Highlight situations where you successfully handled difficult calls or resolved customer issues, showcasing your ability to remain calm under pressure.
✨Showcase Your Tech Savviness
As the role requires handling various systems simultaneously, be ready to talk about your technical skills. Mention any relevant software or tools you've used in the past, and express your enthusiasm for learning new technologies that may be part of the job.
✨Prepare for Background Checks
Since the client conducts credit checks and background referencing, be honest about your history. If there are any concerns, be prepared to address them during the interview. Transparency can build trust with your potential employer.
