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- Tasks: Monitor CCTV footage, handle calls, and complete admin tasks in a dynamic night shift role.
- Company: Join a friendly team at a leading CCTV and Alarm Services provider.
- Benefits: Competitive salary, generous holiday allowance, matching pension contributions, and free onsite parking.
- Why this job: Make a difference by ensuring safety and security while working flexible night shifts.
- Qualifications: Customer service experience, tech-savvy, and a full UK driving licence required.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
The predicted salary is between 22000 - 30000 £ per year.
Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close-knit team and is night shifts only.
To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years).
Benefits and Package for a Customer Operator:
- Salary: £26,667 per annum
- Hours: 4 on 4 off, night shifts (7pm - 7am)
- Contract Type: Permanent
- Location: Whitchurch, Bristol
- Located near The Imperial Retail Park
- Matching pension contributions
- 4* life assurance
- Generous holiday allowance
- Free onsite parking
- Small and friendly team
Key Responsibilities of a Customer Operator:
- Alerting the relevant individuals of any suspicious activity, which may include making telephone calls to various departments within and outside the business, including the police, a client, and/or the management team.
- Ensuring all data received is processed in accordance with the requirements of the industry standard and completing any other administrative tasks.
- Controlling the suspension and close down of all incidents.
- Reviewing CCTV from clients.
- Handling high volume inbound and outbound calls, some of which may be difficult.
- Ensuring all email correspondence is dealt with in a professional and timely manner.
Key Skills and Experience of a Customer Operator:
- You must have a full UK driving licence.
- You should be tech-savvy and enjoy using various systems at one time.
- Having a professional manner as you will be talking to various individuals, within and outside of the business.
- Be comfortable with inputting data accurately.
- Ability to manage internal and external relationships.
- Self-motivated, hard-working and dedicated are all required skills.
- Previous customer service experience is required.
- You should also be able to work in a fast-paced environment and be able to work well under pressure.
If you are interested in this position as a Customer Operator and have the relevant experience required, please apply now!
Customer Operator - Night Shift employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operator - Night Shift
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that Customer Operator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and handling difficult calls. We suggest role-playing with a mate to get comfortable with your responses and show off your professional manner.
✨Tip Number 3
Show your tech-savvy side! Familiarise yourself with CCTV systems and data processing standards. Being able to discuss these topics confidently during your interview will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for dedicated individuals like you to join our friendly team.
We think you need these skills to ace Customer Operator - Night Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like being tech-savvy. We want to see how you can handle high-pressure situations and manage relationships effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Operator role. Mention your ability to work night shifts and your enthusiasm for the CCTV and alarm services industry.
Be Professional and Polite: When writing your application, keep it professional but let your personality shine through. Remember, you'll be dealing with various individuals, so show us your communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Red Recruitment
✨Know Your Stuff
Familiarise yourself with the company’s CCTV and alarm services. Understand their operations and how they handle incidents. This will show your genuine interest and help you answer questions more confidently.
✨Practice Makes Perfect
Rehearse common interview questions, especially those related to customer service and handling difficult calls. Think about scenarios where you've successfully managed challenging situations in the past.
✨Showcase Your Tech Skills
Since the role requires being tech-savvy, be prepared to discuss your experience with various systems. Bring examples of how you've used technology to improve efficiency or solve problems in previous roles.
✨Stay Calm Under Pressure
The job involves high-pressure situations, so be ready to demonstrate your ability to stay composed. Share examples from your past where you’ve successfully managed stress and maintained professionalism.
