At a Glance
- Tasks: Review and manage customer complaints, ensuring smooth resolution and support.
- Company: Join a well-known organisation in a friendly and supportive environment.
- Benefits: Earn £13.00-£15.00 per hour with free on-site parking and modern offices.
- Other info: Full-time hours with opportunities for growth in a dynamic team.
- Why this job: Make a real difference to customers while developing your administrative skills.
- Qualifications: Experience in complaints administration or customer service is essential.
The predicted salary is between 15 - 15 £ per hour.
Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter. This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process. This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter.
Benefits and Package for a Complaints Administrator:
- Salary: £13.00-£15.00 per hour
- Hours: Full-time, working between 8:00am and 6:00pm
- Shift Pattern: Monday to Saturday
- Contract Type: Temporary
- Start Date: ASAP
- Location: Peninsula Business Park, Exeter
- Free on-site parking
- Modern and smart offices
- Friendly and supportive working environment
- Opportunity to join a well-known organisation
- The chance to make a meaningful difference to customers and their experiences
Key Responsibilities of a Complaints Administrator:
- Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues
- Identifying the appropriate department for each complaint and assigning cases to the correct queue
- Supporting the management of complaint cases in line with company procedures and regulatory requirements
- Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process
- Identifying opportunities for first-contact resolution wherever possible
- Liaising with internal departments to gather information and support the resolution of customer concerns
- Providing administrative support with compensation requests in accordance with company guidelines
- Accurately recording complaint information and maintaining complete case records
- Working towards agreed targets and service-level agreements
- Identifying trends and recurring issues and providing feedback to support service improvements
Key Skills and Experience of a Complaints Administrator:
- Previous complaints administration or complaint-handling experience is essential
- A strong understanding of the complaints process
- Previous experience working within a customer service or administrative environment
- Excellent written and verbal communication skills
- Strong investigation and problem-solving abilities
- Confidence managing difficult or sensitive conversations professionally
- Good organisational skills and the ability to manage multiple tasks effectively
- Excellent attention to detail and accurate record-keeping skills
- Experience working towards targets and service-level agreements
- Competence using Microsoft Office and customer management systems
- A calm, empathetic and customer-focused approach
If you are interested in this position and have the relevant skills and experience required, please apply now!
Complaints Administrator employer: Red Recruitment
Join a dynamic team at a leading telecommunications provider in Solihull, where your role as an Executive Resolutions Specialist will not only allow you to take ownership of customer complaints but also contribute to a culture of exceptional service and continuous improvement. With a competitive salary, generous holiday allowance, and comprehensive benefits including private medical insurance and ongoing training opportunities, this company prioritises employee well-being and professional growth, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Red Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Recruitment!
How to prepare for a job interview at Red Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
