At a Glance
- Tasks: Lead collections strategy and manage day-to-day activities for arrears and defaulted accounts.
- Company: Join a dynamic team in Melton Mowbray focused on fair customer outcomes.
- Benefits: Competitive salary, full-time hours, and opportunities for career development.
- Other info: Exciting opportunity for growth in a supportive environment.
- Why this job: Make a real impact by improving collections processes and leading a dedicated team.
- Qualifications: Expertise in collections, strong leadership skills, and knowledge of FCA regulations.
The predicted salary is between 40000 - 50000 € per year.
Red Recruitment is looking to recruit a collections manager for our client. This is a hands-on role responsible for managing day-to-day collections activity and strategy across the full lifecycle of arrears and defaulted accounts, including full end-to-end ownership of the litigation process and 3rd-party debt collection firms. You will manage cases through to enforcement, ensuring strong performance while delivering fair customer outcomes in line with FCA requirements.
Benefits and Package
- Hours: Full-time
- Contract Type: Permanent
Key Responsibilities
- Management of Collections and Recoveries Policies and Standards across the business and associated processes ensuring they remain fit for purpose, aligned with acceptable practices and evolving in line with changing regulation.
- Providing leadership and direction to the Customer Support, Litigation and Recoveries Team.
- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
- Deliver continuous improvement to strategy and systems.
- Deliver the required dashboards and MI for consumption by the Executive Committee.
- Work with Third Party Management, and other teams where appropriate, to demonstrate governance and oversight of third parties used to support collections and recoveries activities.
- Oversee a portfolio of accounts, including complex and/or escalated cases.
- Make decisions on repayment plans, settlements, and write-off recommendations.
- Handle vulnerable customer cases in line with forbearance and affordability requirements.
- Maintain accurate and up-to-date records across internal systems.
Key Skills and Experience
- Expert knowledge of Collections and Recoveries KPIs, policies, processes and controls.
- Good understanding of FCA regulations, including arrears, forbearance, and Consumer Duty.
- Experience managing DCAs and/or legal partners.
- Strong case management and decision-making skills.
- Experience of leading and managing a team.
- Experience instructing solicitors and managing defended claims.
- Knowledge of enforcement methods (e.g. CCJs, attachments, charging orders).
Collections Manager employer: Red Recruitment
As a Collections Manager at our client in Melton Mowbray, you will join a dynamic team that values leadership and employee development, offering a competitive salary and comprehensive benefits. The company fosters a supportive work culture focused on continuous improvement and fair customer outcomes, providing ample opportunities for career growth and professional advancement in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Collections Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and collections strategies. We recommend practising common interview questions and scenarios related to managing arrears and defaulted accounts. Show them you’re the expert they need!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your skills. Tailor your approach to each company to stand out from the crowd!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit for their team.
We think you need these skills to ace Collections Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Manager role. Highlight your experience with collections, recoveries, and any relevant KPIs you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership and decision-making skills in collections management. We love a good story!
Showcase Your Knowledge of FCA Regulations:Since this role involves compliance with FCA regulations, make sure to mention your understanding of these in your application. We’re keen on candidates who can navigate these waters smoothly and ensure fair customer outcomes.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Red Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of collections and recoveries KPIs, policies, and FCA regulations. Being able to discuss these confidently will show that you're not just familiar with the role but also understand the industry standards.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led and developed staff in the past. Think about specific situations where you coached someone or improved team performance.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle complex cases or vulnerable customers. Have a few scenarios ready where you can demonstrate your decision-making skills and adherence to forbearance and affordability requirements.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company’s collections strategy and how they manage third-party relationships. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
