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- Tasks: Lead and inspire a customer service team to deliver exceptional service.
- Company: Dynamic recruitment agency based in Bristol with a focus on growth.
- Benefits: Salary up to £35,000, health benefits, and a supportive work culture.
- Why this job: Make a real difference by driving team performance and customer satisfaction.
- Qualifications: Proven leadership experience in a contact centre and excellent communication skills.
- Other info: Join a collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
A recruitment agency is seeking a Customer Service Team Leader in Bristol to manage and develop a customer service team. The ideal candidate should have proven leadership skills in a contact centre, excellent communication abilities, and a strong focus on customer engagement.
Responsibilities include:
- Coaching team members
- Driving performance improvements
- Collaborating with other departments
This position offers a salary of up to £35,000, health benefits, and a supportive work environment.
Customer Service Team Leader — Drive Excellence and Growth in Bristol employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader — Drive Excellence and Growth in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer engagement. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and vision for driving performance improvements.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've developed team members in the past. Highlighting your ability to inspire and lead will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining our team and contributing to a supportive work environment.
We think you need these skills to ace Customer Service Team Leader — Drive Excellence and Growth in Bristol
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience in a contact centre. We want to see how you've successfully managed teams and driven performance improvements in the past.
Communicate Clearly: Excellent communication is key for this role. Use clear and concise language in your application to demonstrate your ability to engage with customers and team members effectively. Remember, we value clarity!
Focus on Customer Engagement: Make sure to emphasise your commitment to customer engagement in your application. Share examples of how you've gone above and beyond to enhance customer experiences, as this aligns perfectly with our values at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Let’s get started!
How to prepare for a job interview at Red Recruitment
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led a team in a contact centre environment.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider preparing a few scenarios where your communication made a significant impact on customer engagement or team performance.
✨Prepare for Performance Improvement Questions
Expect questions about how you've driven performance improvements in previous roles. Think of concrete examples where you identified issues, implemented solutions, and measured success. This will demonstrate your proactive approach to leadership.
✨Collaborate and Connect
Highlight your ability to collaborate with other departments. Prepare to discuss how you've worked cross-functionally in the past to enhance customer service. This shows that you understand the importance of teamwork in driving excellence and growth.
