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- Tasks: Manage customer claims and provide top-notch service in both English and French.
- Company: Leading recruitment agency in Bristol with a focus on diversity and inclusion.
- Benefits: Competitive salary, supportive team environment, and great benefits.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Fluency in English and French with strong customer service skills.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency in Bristol is seeking a Customer Service & Claims Representative. In this full-time position, you will manage customer claims, ensuring efficiency and adherence to FCA guidelines. The role requires fluency in English and French, along with a strong customer service background. Enjoy a competitive salary and benefits in a supportive team atmosphere. The company values diversity and aims to create an inclusive workplace for all employees.
Bilingual Claims & Customer Service Advisor (English/French) in Bristol employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Claims & Customer Service Advisor (English/French) in Bristol
✨Tip Number 1
Make sure to brush up on your bilingual skills! Practise speaking both English and French fluently, as this will be crucial in impressing potential employers. We recommend having a few role-play scenarios ready to showcase your customer service prowess.
✨Tip Number 2
Network like a pro! Reach out to people in the industry through LinkedIn or local meetups. We can’t stress enough how valuable personal connections can be in landing that dream job. Plus, don’t forget to check our website for any openings!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle specific customer claims and what steps you’d take to ensure compliance with FCA guidelines. We suggest practising with a friend or using mock interviews to build confidence.
✨Tip Number 4
Show your passion for diversity and inclusion! Research the company’s values and be ready to discuss how you can contribute to a supportive team atmosphere. We believe that showcasing your alignment with their mission can really set you apart from other candidates.
We think you need these skills to ace Bilingual Claims & Customer Service Advisor (English/French) in Bristol
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your English and French skills right from the start. Use both languages in your application where appropriate to show us you’re comfortable switching between them.
Tailor Your Experience: We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for managing claims efficiently while adhering to guidelines.
Be Personable: Customer service is all about connection! Let your personality shine through in your application. Share a brief story or example that showcases your ability to handle customer queries with empathy and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Red Recruitment
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both English and French, make sure to practice speaking and understanding both languages. Prepare to switch between them seamlessly during the interview, as this will demonstrate your proficiency and confidence.
✨Know Your Claims Process
Familiarise yourself with the claims process and FCA guidelines. Be ready to discuss how you would handle various customer scenarios. This shows that you understand the industry and can provide effective solutions.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you excelled in customer service. Highlight situations where you resolved issues efficiently or went above and beyond for a customer. This will illustrate your commitment to providing excellent service.
✨Emphasise Diversity and Inclusion
Since the company values diversity, be prepared to discuss how you can contribute to an inclusive workplace. Share any experiences you have working in diverse teams or how you’ve supported inclusivity in previous roles.
