At a Glance
- Tasks: Lead and develop a high-performing sales team to deliver exceptional customer experiences.
- Company: Join Red Recruitment, a dynamic agency focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, discounts, and a supportive work environment.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact by leading a team that prioritises customer care and retention.
- Qualifications: 2+ years of leadership experience in customer service or operations.
Red Recruitment are recruiting a motivated Sales Team Manager to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey.
Benefits and Package for a Sales Team Leader:
- Salary: Up to £32,000
- Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday
- Contract: Permanent
- Location: Norwich - Hybrid (minimum 3 days per week in office)
- Training: Full-time in office for the initial training period
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends' discounts on services and products
- Pension scheme with company contribution
- Free on-site parking
Key Responsibilities of a Sales Team Leader:
- Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture.
- Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes.
- Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively.
- Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention.
- Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records.
- Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity.
Key Skills and Experience of a Sales Team Leader:
- Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment.
- Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically.
- Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets.
- Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders.
- Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms.
- Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous.
- Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial.
If you are interested in this position and have the relevant skills and experience required, please apply now!
Sales Team Leader in Bowthorpe employer: Red Recruitment
Red Recruitment is an exceptional employer that prioritises employee well-being and development, offering a competitive salary of up to £32,000 along with flexible working hours and a comprehensive benefits package. Located in Norwich, our hybrid work model fosters a supportive environment where team leaders can thrive, backed by extensive training, discounts on various services, and a strong commitment to customer excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Leader in Bowthorpe
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. Be ready to share how your leadership experience aligns with their values and how you can drive team performance.
✨Tip Number 3
Showcase your skills! During interviews, highlight your operational excellence and customer focus. Use specific examples from your past roles to demonstrate how you've led teams to success and improved customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Team Leader in Bowthorpe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and customer service skills to show us you're the perfect fit for the Sales Team Leader role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about leading a team and delivering outstanding customer experiences. Share specific examples of how you've successfully managed teams or improved customer satisfaction in the past.
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your ability to engage effectively with us right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Red Recruitment
✨Know Your Leadership Style
Before the interview, think about your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led a team in the past, focusing on how you fostered a positive, customer-focused culture.
✨Showcase Your Customer Focus
Prepare to discuss your commitment to delivering excellent customer experiences. Think of instances where you resolved complex queries or handled escalated concerns effectively, and be ready to explain your approach to empathetic service.
✨Demonstrate Operational Excellence
Highlight your experience in managing day-to-day operations and improving processes. Bring examples of how you've achieved performance targets in previous roles, especially in a KPI-driven environment, to show you understand what it takes to drive results.
✨Familiarise Yourself with Relevant Technology
Since the role involves using various systems and digital platforms, brush up on your technical skills. If you have experience with contact centre platforms like Genesys, make sure to mention it, as this could set you apart from other candidates.
