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- Tasks: Deliver exceptional customer service and sell business insurance products to SME customers.
- Company: Join a dynamic team at Red Recruitment, fully remote and supportive.
- Benefits: Earn £12.60 per hour, enjoy 28 days holiday, and access career progression opportunities.
- Why this job: Make a real impact by helping businesses while working flexibly from home.
- Qualifications: Strong communication skills and a sales-focused mindset are key.
- Other info: Flexible shifts with opportunities for learning and development.
If you enjoy speaking with customers and delivering great service, this Service Advisor role could be a great fit. Red Recruitment is recruiting part-time, target-driven individuals to join a fully remote team. You'll handle inbound and outbound enquiries from SME customers, resolve queries via phone and email, and identify opportunities to recommend suitable business insurance products based on customer needs.
Benefits and Package for an Outbound Service Advisor:
- Pay: £12.60 per hour
- Hours: Part-time, fixed shifts on a rotational basis
- Location: Fully remote
- 28 Days Holiday (pro rata) including bank holidays
- Pension Scheme
- Opportunities for Career Progression
- Employee Discounts
- Learning and Development Opportunities
Operational Hours:
- Monday to Friday: 10:00 - 18:00
- Saturday: 10:00 - 16:00
- Sunday: Closed
Mandatory Shifts (TBC):
- 3 in 4 Saturdays
- Every Monday
- Fixed shifts on a rotational basis
As with all roles, mandatory shifts may change in line with account requirements, so flexibility across operational hours is essential.
Key Responsibilities of an Outbound Service Advisor:
- Delivering exceptional customer service to SME customers via phone and email.
- Handling inbound enquiries and resolving customer queries efficiently and professionally.
- Selling business insurance products by having quality conversations to understand customer needs and requirements.
- Identifying opportunities to cross-sell and up-sell additional commercial insurance products.
- Achieving sales and customer satisfaction targets while maintaining high service standards.
- Building strong relationships and ensuring customers receive clear, accurate information at all times.
Key Skills and Experience of an Outbound Service Advisor:
- Excellent communication skills: confident, professional, and personable when speaking with customers.
- A sales-focused mindset with the motivation to meet and exceed targets.
- Strong customer service skills and a genuine desire to help customers.
- Resilience and problem-solving ability - you don't shy away from challenges.
- Highly productive, receptive to feedback, and always striving to improve.
- A team player who contributes positively to a supportive remote environment.
- Previous sales or target-driven experience is desirable but not essential.
If you are interested in this position and have the relevant skills and experience required, please apply now!
Outbound Sales Advisor in Birkenhead employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Advisor in Birkenhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Red Recruitment and their values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service and sales experience.
✨Tip Number 3
Show off your personality! When speaking with potential employers, let your enthusiasm shine through. They want to see that you’re not just capable but also a great fit for their team culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Outbound Sales Advisor in Birkenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can bring your unique flair to the Outbound Sales Advisor role!
Show Off Your Communication Skills: Since this role is all about speaking with customers, let your communication skills shine through in your written application. Use clear, concise language and a friendly tone to reflect how you'd interact with customers.
Highlight Your Sales Experience: Even if you don’t have direct sales experience, think about any roles where you’ve had to persuade or influence others. We love seeing examples of how you've met targets or helped customers in previous jobs!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Red Recruitment
✨Know Your Product
Before the interview, make sure you understand the business insurance products you'll be discussing. Research common customer needs and how these products can meet them. This will help you demonstrate your sales-focused mindset and show that you're ready to engage with customers effectively.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice speaking clearly and confidently. You could even role-play with a friend or family member, simulating customer interactions. This will help you feel more comfortable during the interview and showcase your personable nature.
✨Showcase Your Problem-Solving Ability
Prepare examples of how you've successfully resolved customer queries in the past. Highlight your resilience and ability to handle challenges. This will demonstrate to the interviewer that you have the skills needed to thrive in a target-driven environment.
✨Emphasise Teamwork and Flexibility
As this role involves working in a remote team, be ready to discuss your experience collaborating with others. Share how you contribute positively to a team and your willingness to adapt to changing shift requirements. This will show that you're a great fit for their supportive work culture.
