At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for global employees.
- Company: Growing organisation based near Shrewsbury with a focus on technology solutions.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Full-time role with opportunities for further development and learning.
- Why this job: Join a tech-savvy team and make a real difference in IT support.
- Qualifications: Technical experience in IT support and problem-solving skills.
The predicted salary is between 22000 - 28000 £ per year.
Our client based on the outskirts of Shrewsbury requires an IT technician to join their growing organisation. The successful candidate will provide hands-on technical support to onsite employees and remotely assist employees across the world. Reporting to the IT manager, the role will involve working closely with Group colleagues around the world to implement, maintain and enhance a broad spectrum of technology solutions in support of business objectives. The IT Technician will be proactive in their efforts and will possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure, operating system, application), and with a wide variety of hardware/software solutions which can include working additional hours independently if necessary.
Key Responsibilities
- To provide a First Line support for software and hardware fault resolution for all users.
- Taking ownership of user problems and being pro-active when dealing with user issues.
- Use the in-house helpdesk system to prioritise and respond to user support requests ensuring that every effort is made to meet targets.
- Ensuring adherence to the IT department standards and service level agreements in relation to external vendor support.
- To carry out execution of change management requests as required (which does include out of hours work).
- Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, workstations and servers.
- Deployment of new hardware and software assets based on the IT department standards.
- Asset and Inventory management including checks / audits in line with company standards.
- Creation and maintenance of all user logon accounts, access control / permissions.
- To ensure regional site configuration information is accurate and up to date at all times.
- The decommissioning and disposal of obsolete equipment and the roll out of new IT equipment and systems.
- Installation, Move and Addition services in relation to IT equipment on business sites.
- Remote support using software support tools or desk side support where necessary.
- Analyses IT Requests proposals; ensures correct prioritisation and approvals are in place.
- Acts as a point of reference for questions, problems, suggestions, and complaints with regard to IT Requests.
- Evaluate and recommends methods and tools for streamlining and improving the business process.
- Administration and Support of Third party & bespoke in-house software.
- To carry out ad-Hoc requests as and when required.
This is a full-time permanent role offering a salary between £22,000 - £28,000 per annum DOE which can offer further opportunities for progression.
IT Technician employer: Red Recruitment Solutions
Join a dynamic and growing organisation on the outskirts of Shrewsbury, where as an IT Technician, you will play a crucial role in providing hands-on technical support to a global team. With a strong emphasis on employee development, this company fosters a collaborative work culture that encourages innovation and proactive problem-solving, offering competitive salaries and opportunities for career progression within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Red Recruitment Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Red Recruitment Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Red Recruitment Solutions!
✨Direct Apply to Red Recruitment Solutions
Let's not forget to apply directly through the Red Recruitment Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Red Recruitment Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Red Recruitment Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Red Recruitment Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
