At a Glance
- Tasks: Provide top-notch customer service and resolve queries in the financial sector.
- Company: Join a dynamic team at a leading financial services provider.
- Benefits: Earn £13.02 per hour, enjoy generous holiday allowance, and career growth opportunities.
- Other info: Potential to work remotely after 3 months in a supportive environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 13.02 - 13.02 £ per hour.
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Red Recruitment is hiring a Customer Service Advisor for our client, where you will be responsible for providing excellent customer service in the financial services industry.
You'll be the first point of contact for customers, helping them with any queries they have and ensuring you remain compliant with FCA guidelines.
- Salary: £13.02 per hour
- HMon-Sun Shifts Between 7am - 11pms Between 7am - 11pm
- Location: Derby
- Handling inbound calls across a range of products
- Putting customers first and using sound judgement to find the best solutions
- Owning queries from start to finish
- Spotting opportunities to improve how they work
- Collaborating with the wider Customer Services team
- Providing information in line with FCA regulations
- A customer-first mindset and creative problem-solving skills
- Excellent communication and attention to detail
- Strong interpersonal skills and the ability to work independently
- Familiarity with Office
- Previous experience in delivering exceptional customer service
- Previous experience in a financially xgikmsk regulated environment desirable
- Generous Holiday Allowance
- Opportunities to grow your career
- Potential to go remote after 3 months
If you are interested in this position and have the relevant skills and experience required, please apply now! - Red Recruitment (Agency)
Please click on the apply button to read the full job description
Customer Service Advisor in Derby employer: Red Recruitment Partnership
Red Recruitment is an exceptional employer that prioritises a customer-first approach while fostering a collaborative work culture in Derby. With generous holiday allowances and clear pathways for career growth, employees are encouraged to develop their skills and potentially transition to remote work after three months. Join us to be part of a supportive team dedicated to delivering outstanding service in the financial services sector.
Contact Details:
Red Recruitment Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Recruitment Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Recruitment Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Recruitment Partnership:Your cover letter is your chance to shine! Tell us why you want to work at Red Recruitment Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Recruitment Partnership!
How to prepare for a job interview at Red Recruitment Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
