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For Companies At a Glance
- Tasks: Manage customer enquiries and ensure smooth delivery processes.
- Company: Join a dynamic team at Red Recruitment, focused on customer success.
- Benefits: Enjoy 25 days holiday and flexible part-time hours.
- Other info: Ideal for those looking to balance work and studies.
- Why this job: Make a real difference in customer satisfaction and operations.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Red Recruitment are looking for an organised and customer-focused Customer Service Administrator to join our clients Technical Operations team. This role involves managing customer enquiries, updating systems, coordinating with carriers and warehouses, and ensuring customers are kept informed throughout the delivery process.
Key Responsibilities
- Deliver excellent customer service
- Process orders and maintain accurate system records
- Communicate with customers, subcontractors, and internal teams
- Track jobs and provide progress updates
- Handle invoice queries, complaints, and operational issues
- Ensure accurate filing and completion of documentation
Requirements
- Previous customer service and administration experience
- Strong communication and organisational skills
- Good IT skills including MS Office and spreadsheets
- Ability to multitask and work under pressure
- Transport or freight industry knowledge is an advantage
Working Hours & Benefits
Wednesday - Friday, 07:00am - 15:30pm (including a 30-minute unpaid break) 25 days holiday +
Customer Success Manager (Part TIme) in Worcester employer: Red Recruitment Group
Contact Detail:
Red Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Part TIme) in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport or freight industry. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success Manager roles and practice your answers. We want you to shine when discussing your customer service experience and how you handle complaints.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks under pressure. This will demonstrate that you're the perfect fit for keeping customers informed and happy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Manager (Part TIme) in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Success Manager role. Share specific examples of how you've delivered excellent customer service in the past.
Show Off Your IT Skills: Since good IT skills are a must, mention your proficiency with MS Office and spreadsheets. If you have any experience with specific systems or tools, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Red Recruitment Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Success Manager role. Familiarise yourself with the key responsibilities like managing customer enquiries and coordinating with carriers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers or teams in the past. Think about specific situations where you resolved issues or provided updates, as this will highlight your ability to keep everyone informed throughout the delivery process.
✨Demonstrate Your Organisational Skills
Being organised is key in this job, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. You could mention how you prioritised tasks under pressure or maintained accurate records, which will show that you can handle the demands of the role.
✨Familiarise Yourself with the Industry
If you have any knowledge of the transport or freight industry, be sure to mention it during your interview. If not, do a bit of research beforehand. Understanding the basics can give you an edge and show that you're proactive about learning what’s relevant to the role.