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- Tasks: Manage customer enquiries and ensure smooth delivery processes.
- Company: Join a dynamic team at Red Recruitment focused on customer success.
- Benefits: Enjoy 25 days holiday, flexible hours, and a supportive work environment.
- Other info: Perfect for proactive individuals who thrive in a fast-paced environment.
- Why this job: Be the hero of customer service and make a real difference!
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Red Recruitment are looking for an organised and customer-focused Customer Service Administrator to join our clients Technical Operations team. This role involves managing customer enquiries, updating systems, coordinating with carriers and warehouses, and ensuring customers are kept informed throughout the delivery process.
Key Responsibilities- Deliver excellent customer service
- Process orders and maintain accurate system records
- Communicate with customers, subcontractors, and internal teams
- Track jobs and provide progress updates
- Handle invoice queries, complaints, and operational issues
- Ensure accurate filing and completion of documentation
- Previous customer service and administration experience
- Strong communication and organisational skills
- Good IT skills including MS Office and spreadsheets
- Ability to multitask and work under pressure
- Transport or freight industry knowledge is an advantage
- Wednesday - Friday, 07:00am - 15:30pm (including a 30-minute unpaid break)
- 25 days holiday + bank holidays (pro rata)
- A great opportunity for someone with a proactive attitude, strong attention to detail, and a passion for delivering outstanding customer service.
Customer Success Manager (Part TIme) in Redditch employer: Red Recruitment Group
Contact Detail:
Red Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Part TIme) in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport or freight industry. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success Manager roles and practice your answers. We want you to shine when discussing your customer service experience and how you handle complaints.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks under pressure. This will demonstrate you're the perfect fit for keeping customers informed and happy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager (Part TIme) in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Red Recruitment Group
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled customer enquiries in the past, especially any tricky situations. This will show that you understand the importance of excellent service and can apply it in real scenarios.
✨Show Off Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you successfully managed multiple tasks or coordinated with different teams. This will demonstrate that you can handle the demands of the role effectively.
✨Familiarise Yourself with the Industry
If you have any knowledge of the transport or freight industry, make sure to mention it. If not, do a bit of research beforehand. Understanding the basics can give you an edge and show your enthusiasm for the role.
✨Practice Your Communication Style
Since strong communication is key, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.