At a Glance
- Tasks: Coordinate workshop operations and manage customer service enquiries in a fast-paced environment.
- Company: Join a dynamic team focused on customer satisfaction and operational success.
- Benefits: Competitive salary, supportive team culture, and opportunities for career development.
- Other info: Enjoy a collaborative work environment with room for growth and progression.
- Why this job: Make a real impact by enhancing customer experiences and streamlining operations.
- Qualifications: Experience in customer service or technical support with strong organisational skills.
The predicted salary is between 30000 - 30000 € per year.
Location: Kettering
Salary: £30,000 per annum
Job Type: Full-time (40 hours per week)
About the Role
We are currently recruiting for a highly organised and proactive Customer Service & Workshop Operations Coordinator to join a busy and fast-paced environment. This role is key to ensuring smooth day-to-day workshop operations while acting as a central point of contact between customers, engineers, and the wider service team.
You will be responsible for coordinating workshop activities, managing service jobs from enquiry through to completion, and supporting customers with technical queries. As you develop within the role, you will gain increased responsibility in diagnosing issues, handling breakdown calls, and ensuring engineers are fully prepared for each job.
Key Responsibilities
- Coordinate daily workshop operations, including scheduling, allocation, and prioritisation of jobs
- Act as a main point of contact for customer enquiries, providing a professional and timely service
- Manage service and repair jobs from initial booking through to completion
- Liaise with workshop engineers to ensure efficient workflow and resource planning
- Provide technical support to customers, including assisting with basic fault diagnosis
- Maintain accurate records using internal systems and databases
- Identify opportunities to improve processes and enhance customer service
- Support a positive and collaborative team environment
Requirements
- Previous experience in a customer service, service coordination, or technical support role
- Strong organisational skills with the ability to manage multiple tasks
- Confident communicator with good interpersonal skills
- IT literate, with experience using systems and databases
- Proactive and solutions-focused approach
- Ability to work independently and as part of a team
Desirable:
- Technical knowledge within machinery, engineering, or similar environments
Whats on Offer
- Full-time, permanent opportunity
- Supportive and team-focused working environment
- Opportunities for development and progression
- Involvement in a role that directly impacts customer satisfaction and operational success
If you are interested, please apply with your CV or contact us for more information.
Customer Service & Workshop Operations Coordinator in Kettering employer: Red Recruitment Group
Join our dynamic team in Kettering as a Customer Service & Workshop Operations Coordinator, where you will thrive in a supportive and collaborative work environment. We offer competitive salaries, opportunities for professional development, and the chance to make a meaningful impact on customer satisfaction and operational success. With a focus on employee growth and a proactive approach to problem-solving, we are committed to fostering a workplace that values your contributions and encourages your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Workshop Operations Coordinator in Kettering
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Service & Workshop Operations Coordinator, especially your organisational and communication skills.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or opportunities for development shows that you’re keen to grow within the company and are serious about the role.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your appreciation for the opportunity. Plus, it’s a great way to reiterate your enthusiasm for the position!
We think you need these skills to ace Customer Service & Workshop Operations Coordinator in Kettering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service & Workshop Operations Coordinator role. Highlight any relevant customer service or technical support experience to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great candidate. Keep it professional but let your personality come through!
Show Off Your Organisational Skills:Since this role requires strong organisational abilities, give examples in your application of how you've successfully managed multiple tasks or coordinated projects in the past. We love seeing how you handle busy environments!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at Red Recruitment Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and requirements, especially around customer service and workshop operations. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
As a Customer Service & Workshop Operations Coordinator, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated projects. This will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Communicate Confidently
Since this role involves acting as a main point of contact for customers, practice your communication skills. Be ready to discuss how you’ve handled customer enquiries in the past, especially any technical queries. Clear and confident communication can set you apart from other candidates.
✨Be Solutions-Focused
The job requires a proactive approach to problem-solving. Think of specific instances where you identified issues and implemented solutions, particularly in a customer service or technical support context. Highlighting your ability to improve processes will resonate well with the interviewers.
