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For Companies At a Glance
- Tasks: Manage customer enquiries and ensure smooth delivery processes.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Enjoy 25 days holiday, flexible hours, and a supportive work environment.
- Other info: Ideal for proactive individuals with a keen eye for detail.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced setting.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Red Recruitment are looking for an organised and customer-focused Customer Service Administrator to join our clients Technical Operations team. This role involves managing customer enquiries, updating systems, coordinating with carriers and warehouses, and ensuring customers are kept informed throughout the delivery process.
Key Responsibilities
- Deliver excellent customer service
- Process orders and maintain accurate system records
- Communicate with customers, subcontractors, and internal teams
- Track jobs and provide progress updates
- Handle invoice queries, complaints, and operational issues
- Ensure accurate filing and completion of documentation
Requirements
- Previous customer service and administration experience
- Strong communication and organisational skills
- Good IT skills including MS Office and spreadsheets
- Ability to multitask and work under pressure
- Transport or freight industry knowledge is an advantage
Working Hours & Benefits
- Wednesday – Friday, 07:00am – 15:30pm (including a 30-minute unpaid break)
- 25 days holiday + bank holidays (pro rata)
A great opportunity for someone with a proactive attitude, strong attention to detail, and a passion for delivering outstanding customer service.
Customer Service Administrator (Part Time) employer: Red Recruitment Group Ltd
Contact Detail:
Red Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (Part Time)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you juggled multiple tasks successfully. This will help you stand out as a candidate who can handle the pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator (Part Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and organisational skills. We want to see how you can bring your unique flair to our Technical Operations team!
Show Off Your Communication Skills: Since this role involves a lot of communication, don’t shy away from showcasing your strong communication abilities. Use clear and concise language in your application to demonstrate how you can effectively interact with customers and internal teams.
Highlight Relevant Experience: If you've got previous experience in customer service or administration, make it shine! We love seeing how your past roles have prepared you for this position, especially if you have any knowledge of the transport or freight industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Red Recruitment Group Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to share examples of how you've delivered excellent service in the past, especially in challenging situations. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Role
Take a good look at the job description and understand the key responsibilities. Think about how your previous experience aligns with managing customer enquiries and coordinating with teams. Prepare specific examples that demonstrate your organisational skills and ability to multitask.
✨Show Off Your IT Skills
Since good IT skills are a requirement, be prepared to discuss your experience with MS Office and spreadsheets. You might even want to mention any specific software you've used in previous roles that could be relevant to this position.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use for tracking jobs, or how they handle complaints. It shows you're genuinely interested in the role and helps you assess if it's the right fit for you.