Customer Support Officer
Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance.
The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.
Benefits and Package for a Customer Support Officer:
- Salary: £27,810 per annum, rising to £28,840 following the probationary period. With the opportunity to progress to over £34,000.
- Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
- Contract Type: Permanent
- Location: Taunton
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
Key Responsibilities of a Customer Support Officer:
- Being the first point of contact for all customer enquiries
- Answering high-volume inbound calls
- Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
- Delivering the highest level of customer service
Key Skills and Experience of a Customer Support Officer:
- You should be passionate about delivering the highest level of customer service
- You will need to have previous experience working in a telephone-based role
- Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
- You will need to be confident with fantastic communication skills
- You should also feel comfortable working independently as well as part of a team
If you are interested in this position as a Customer Support Officer and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
Customer Support Officer in Taunton employer: Red Recruitment Careers
Join a supportive and dynamic team as a Care Coordinator in Bradley Stoke, Bristol, where your contributions are truly valued. With a focus on employee well-being, we offer excellent benefits including individual development plans, wellness days, and a friendly office environment that fosters collaboration and growth. Experience the satisfaction of making a meaningful impact in healthcare while enjoying perks like staff discounts and a cycle-to-work scheme.
