At a Glance
- Tasks: Manage complex complaints and provide expert guidance on data protection and information governance.
- Company: Join a dynamic team at Red Recruitment, working fully remote.
- Benefits: Earn £17.00-£18.00 per hour with flexible hours and valuable experience.
- Other info: Ideal for those seeking to enhance their career in a supportive environment.
- Why this job: Make a real difference by resolving complex issues and improving services.
- Qualifications: Experience in handling complaints and knowledge of data protection legislation required.
The predicted salary is between 18 - 18 £ per hour.
Senior Complaints Officer
Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months.
This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation.
You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders.
Package for Senior Complaints Officer
Key Responsibilities of Senior Complaints Officer
- Manage complex complaints from initial receipt through to investigation, resolution and response.
- Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries.
- Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters.
- Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales.
- Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies.
- Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action.
- Ensure all data incidents are accurately recorded, investigated and reported.
- Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required.
- Draft clear, comprehensive responses, reports and recommendations relating to complex cases.
- Develop and maintain information governance policies, procedures and data-sharing agreements.
- Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements.
- Support the development and delivery of training and information sessions.
- Identify recurring issues and use investigation findings to support service improvements.
- Manage a varied and complex caseload while meeting statutory and organisational deadlines.
Key Skills and Experience of Senior Complaints Officer
- Significant experience managing complex complaints within a large or regulated organisation.
- Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation.
- Experience handling sensitive personal information within a multi-agency or complex organisational environment.
- Experience processing Freedom of Information and Subject Access Requests.
- Strong investigation and analytical skills, including experience identifying the causes of data incidents.
- Experience drafting and agreeing data-sharing agreements, policies and procedures.
- Excellent written communication and report-writing skills.
- Confident providing specialist advice and influencing managers and senior stakeholders.
- Able to interpret complex information and recommend practical, compliant solutions.
- Highly organised with the ability to manage competing priorities and work independently to deadlines.
- Degree-level qualification or substantial equivalent experience in a similar role.
- Previous local authority experience is desirable.
- A relevant data protection qualification, such as CIPP, is desirable.
If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now!
Red Recruitment (Business)
Senior Complaints Officer in Gloucester employer: Red Recruitment Careers
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Complaints Officer in Gloucester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Red Recruitment Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Red Recruitment Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior Complaints Officer in Gloucester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Red Recruitment Careers.
How to prepare for a job interview at Red Recruitment Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Red Recruitment Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Red Recruitment Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
