At a Glance
- Tasks: Monitor financial crime risks and analyse fraud trends while providing top-notch customer service.
- Company: Join a specialist Financial Crime team at Red Recruitment in Derby.
- Benefits: Earn £13.02 per hour, enjoy flexible shifts, and receive 29 days' annual leave.
- Other info: Great career progression opportunities and a supportive learning environment.
- Why this job: Make a real difference in fraud prevention while developing valuable skills.
- Qualifications: Attention to detail, analytical skills, and a customer-focused approach are key.
The predicted salary is between 13.02 - 13.02 £ per hour.
Red Recruitment is recruiting a Customer Service Advisor in Derby to join a specialist Financial Crime team. This is an excellent opportunity to use your customer service and problem-solving skills while developing valuable experience in fraud prevention, compliance and risk management.
Benefits and Package for a Customer Service Advisor:
- Salary: £13.02 per hour, paid fortnightly
- Hours: 37.5 hours per week, with flexible shifts between 7am and 8pm, Monday to Sunday
- Contract Type: Permanent
- Location: Pride Park, Derby, DE24 8HY
- 29 days' annual leave, increasing by one day for each year of service
- Healthcare cashback plan
- £750 refer-a-friend scheme for each successful referral
- Additional incentives
- Career progression and development opportunities
Key Responsibilities of a Customer Service Advisor:
- Monitor and assess financial crime risks in line with established procedures
- Gather, monitor and analyse fraud trends using internal systems and prevention models
- Identify suspicious activity and escalate concerns to senior colleagues
- Review and consolidate information to produce accurate and timely regulatory reports
- Follow compliance processes and report any potential issues
- Collect, prepare and input data into spreadsheets and standard reporting formats
- Support improvements and change-management tasks using established procedures
- Complete routine policy-related activities and support ongoing investigations
- Respond to internal and external communications, providing information or directing requests appropriately
- Handle customer enquiries and more complex cases where required
- Maintain accurate records and support the organisation in meeting regulatory requirements
- Complete relevant training to continually develop your knowledge and capabilities
Key Skills and Experience of a Customer Service Advisor:
- Strong attention to detail and a commitment to accuracy
- Good analytical and problem-solving skills
- Confidence working with data, systems and established procedures
- A strong awareness of compliance and the importance of protecting sensitive information
- Excellent written and verbal communication skills
- A customer-focused approach and commitment to delivering excellent service
- The ability to work effectively in a fast-paced environment
- A willingness to learn and develop within financial crime prevention
- Previous experience in financial services, fraud prevention, compliance or customer service would be advantageous but is not essential
If you are interested in this position and have the relevant skills and experience required, please apply now!
Customer Service Advisor in Derby employer: Red Recruitment Careers
Join a supportive and dynamic team as a Care Coordinator in Bradley Stoke, Bristol, where your contributions are truly valued. With a focus on employee well-being, we offer excellent benefits including individual development plans, wellness days, and a friendly office environment that fosters collaboration and growth. Experience the satisfaction of making a meaningful impact in healthcare while enjoying perks like staff discounts and a cycle-to-work scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Red Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Recruitment Careers!
How to prepare for a job interview at Red Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
