At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and processing orders.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Earn £12.71 per hour with competitive holiday allowance and growth opportunities.
- Other info: Temporary role with potential for permanent placement and personal development.
- Why this job: Make a real difference by delivering excellent customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12.71 - 12.71 £ per hour.
Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in Boldon Colliery as a Customer Service Advisor. You will be the first point of contact for customers, handling enquiries by phone and email, processing orders, resolving queries and delivering an excellent customer experience across a range of well-known client accounts. This is a temporary contract with the potential to become permanent.
Benefits and Package for Customer Service Advisor:
- Salary: £12.71 Per Hour
- Hours: Mon-Fri 8am-6pm, Sat-Sun 9am-5pm (working one weekend day each week with a weekday off on a set rota)
- Contract: Temporary with potential to become permanent
- Location: Boldon Colliery
- Start Date: ASAP
- Competitive holiday allowance
- Opportunity to progress personally and professionally
- Achievable targets
Key Responsibilities of Customer Service Advisor:
- Act as the first point of contact for customer enquiries via telephone and email
- Process orders, enquiries and customer requests accurately and efficiently
- Take inbound calls in a friendly, professional and informative manner
- Make outbound calls to businesses and consumers when required
- Assist customers with product information, order queries and returns processes
- Escalate complex issues to the senior customer service team when appropriate
- Accurately update customer records and maintain the company database
- Complete a range of administrative tasks to support the customer service function
- Manage customer accounts from quotation through to payment follow-up
- Deliver excellent customer service while supporting a variety of client accounts
Key Skills and Experience of Customer Service Advisor:
- Excellent written and verbal communication skills
- Strong customer service skills with a friendly and professional approach
- Ability to remain calm and organised under pressure
- Confident using Microsoft Office and other computer systems
- Excellent attention to detail and accuracy
- Able to prioritise and manage a varied workload
- A quality and service-focused attitude
- Previous customer service or contact centre experience is desirable
If you have the relevant skills and experience and are interested in the position as a Customer Service Advisor, please apply now!
Customer Service Advisor employer: Red Recruitment Careers
Join a supportive and dynamic team as a Care Coordinator in Bradley Stoke, Bristol, where your contributions are truly valued. With a focus on employee well-being, we offer excellent benefits including individual development plans, wellness days, and a friendly office environment that fosters collaboration and growth. Experience the satisfaction of making a meaningful impact in healthcare while enjoying perks like staff discounts and a cycle-to-work scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Red Recruitment Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Red Recruitment Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Red Recruitment Careers.
How to prepare for a job interview at Red Recruitment Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Red Recruitment Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Red Recruitment Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
