At a Glance
- Tasks: Support customers via phone, email, live chat, and social media, resolving queries and complaints.
- Company: Join a dynamic team at Red Recruitment in a supportive environment.
- Benefits: Earn £12.74-£13.46 per hour with flexible hybrid working and a day off during the week.
- Other info: Opportunity to develop your skills in a collaborative and fast-paced setting.
- Why this job: Make a real difference by delivering exceptional customer experiences and solving problems.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 13.46 - 13.46 £ per hour.
Red Recruitment is recruiting a Customer Service Advisor to join our client's busy customer contact team on a temporary basis. You will support customers across telephone, email, live chat and social media, answering a wide variety of queries relating to products, orders and installations. You will take ownership of each enquiry, working to resolve questions and complaints effectively while delivering a positive customer experience.
Package for a Customer Service Advisor:
- Salary: £12.74-£13.46 per hour, depending on experience
- Hours: 40 hours per week, Monday to Saturday. Saturdays are worked on a rota, with a day off during the week
- Contract: Temporary
- Location: Bath, hybrid
Key Responsibilities of a Customer Service Advisor:
- Responding to customer enquiries through telephone, email, live chat and social media
- Providing accurate information about products, orders and installations
- Taking ownership of customer enquiries through to resolution
- Handling complaints professionally and working towards first-contact resolution
- Contacting customers to arrange installations, explain the process and answer questions
- Listening carefully to customers and identifying the most appropriate solution
- Communicating complex information in a clear and accessible way
- Contributing ideas to improve processes across the team and wider business
- Sharing useful information with colleagues and updating internal knowledge systems
- Maintaining a professional, empathetic and positive approach throughout every interaction
Key Skills and Experience of a Customer Service Advisor:
- Previous B2C customer service experience gained within a contact centre, retail or another customer-focused environment
- Experience handling complaints and taking ownership through to resolution
- Confident and professional verbal and written communication skills
- Strong listening and questioning skills
- Ability to simplify complex information and explain it clearly
- Empathetic approach and the ability to communicate with customers from a wide range of backgrounds
- Good problem-solving skills and a proactive attitude
- Working knowledge of Microsoft Office
- Positive, can-do approach with a willingness to learn and develop
If you are an experienced customer service professional who enjoys solving problems and taking ownership of customer enquiries, please apply now!
Customer Service Advisor in Bath employer: Red Recruitment Careers
Join a supportive and dynamic team as a Care Coordinator in Bradley Stoke, Bristol, where your contributions are truly valued. With a focus on employee well-being, we offer excellent benefits including individual development plans, wellness days, and a friendly office environment that fosters collaboration and growth. Experience the satisfaction of making a meaningful impact in healthcare while enjoying perks like staff discounts and a cycle-to-work scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bath
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Red Recruitment Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Red Recruitment Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Bath
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Red Recruitment Careers.
How to prepare for a job interview at Red Recruitment Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Red Recruitment Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Red Recruitment Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
