Content Manager in Mansfield

My client is a reputable disaster restoration company, providing restoration services for properties, including contents, affected by fire, water and accidental damage. Their focus is aimed at providing excellent levels of customer service and delivery of technical and innovative solutions to existing and new clients and customers. By following guidelines and best practice at all times, it supports the consistent high standards of both customer service and technical excellence we strive to achieve.

Purpose of Role: Responsible for managing and optimising the company's day-to-day operations for our Contents Teams, ensuring that business processes & procedures are efficient, aligned with company goals and in line with ISO 9001 management system. Driving excellence in service delivery, regulatory compliance and operational efficiencies. This role involves strategic planning and project management to drive growth and sustainability of the company, whilst leading the teams within the division to maintain high standards of restoration, cleaning, customer service and compliance.

Leadership & Operational Strategy

• Oversee planning, resourcing, and workflow management for all contents jobs, ensuring accurate scoping, pricing, and timely delivery.
• Lead and manage staff involved in triage, cleaning, restoration, and movement of contents, ensuring procedures and quality standards are met.
• Coordinate workload and priorities with internal and external Team Leaders, setting realistic goals and documenting changes.
• Ensure full compliance with industry regulations, safety standards, and company policies.
• Strengthen collaboration between contents and building divisions for smooth operational delivery.
• Recruit, train, mentor, and develop a high-performing team, promoting accountability, collaboration, and continuous improvement.
• Support staff development through training, coaching, and internal progression opportunities.
• Maintain a positive work environment through regular feedback and recognition.
• Identify opportunities for growth, innovation, and process improvement.
• Ensure professional conduct, confidentiality, and respectful handling of customer contents at all times.

Safety, Health, Environment & Quality (SHEQ) Compliance

• Promote a strong health, safety, and compliance culture across all teams.
• Conduct and oversee Risk Assessments, ensuring quality, timely completion, and corrective actions with the SHEQ Coordinator.
• Participate in investigations of accidents, incidents, and near misses, ensuring root causes and corrective actions are addressed.
• Support H&S and compliance audits, ensuring issues are resolved promptly.
• Contribute to maintaining ISO9001 QMS standards and internal audit requirements.
• Provide reports on non-conformance and corrective actions.
• Review and update QMS elements, ensuring timely communication and implementation.
• Work with the SHEQ Coordinator to drive waste-reduction, recycling, and carbon-footprint initiatives.

Process Improvement

• Ensure non-peril-related damage is identified, documented, and communicated to customers before removal.
• Oversee inventory and triage processes, ensuring accurate documentation and tracking through specialised software.
• Identify and implement operational improvements to enhance efficiency and productivity.
• Optimise workflows, systems, and processes to reduce costs and increase profitability, collaborating with other divisions where aligned.
• Support identification and reporting of cost-saving claims achieved through restoration vs. replacement.
• Work with IT and stakeholders to improve processes through technology and automation.

Financial Management

• Manage stock usage and cost control for disposables, products, and packaging.
• Identify opportunities to reduce operational costs without affecting quality or service.
• Ensure efficient job progression to invoice stage to support monthly and annual financial targets.