At a Glance
- Tasks: Be the go-to person for clients, providing top-notch customer service and managing removals.
- Company: Family-run business specialising in international removals with a supportive team.
- Benefits: Competitive salary of £26,000 plus commission, Monday to Friday hours.
- Other info: Unlimited referral fees for recommending candidates; great career opportunities await!
- Why this job: Join a dynamic team and help people transition to new homes globally.
- Qualifications: Strong customer service skills; experience in removals is a bonus.
The predicted salary is between 26000 - 26000 £ per year.
We are currently working with a family run business who specialise in international removals. They are currently seeking a Removals Account Manager for their team based in Surrey. As Removals Account Manager, you will be the main point of contact for your clients and required to provide a first-class customer service.
A typical day will involve:
- Liaising with overseas partners
- Quoting new enquiries and updating existing enquiries
- Scheduling in-home or virtual surveys
- Handing over booked moves
Removals Account Manager duties include:
- Providing excellent customer service
- Liaising with overseas partners - rate requests
- Quoting all new online enquiries and updating existing enquiries
- Scheduling in-home or virtual surveys as needed to facilitate accurate move planning and cost estimations
- Acting as the main point of contact for your individual clients
- Following up on quoted moves, based on move date, using different platforms to reach clients
- Keeping up to date regarding customs requirements
- Handing over booked moves
We're keen to speak to customer service professionals, who have excellent social, literacy and numeracy skills, as well as the ability to communicate clearly and get on well with clients, colleagues and third-party partners alike. Experience from the Removals industry would be considered an advantage, although candidates with a strong background in customer service is the main requirement.
This is a full-time permanent position, working Monday to Friday, 8:45am to 5pm. In return, the successful Removals Account Manager will be offered a salary in the region of £26,000 + commission.
If you would like to know more about this opportunity, or you know of anyone that fits the bill, please forward this advert to them, send us their details or get in contact with us and we will do the rest.
Please note: We do not advertise all of our vacancies as some are highly confidential. Therefore, please either submit your CV to us directly or call us in complete confidence.
Removals Account Manager employer: Red Recruit Ltd
Join a dynamic and supportive team in St Albans, where your role as a Customs Compliance Administrator will be valued and nurtured. We offer competitive salaries, comprehensive training, and a vibrant work culture that prioritises employee growth and development, making it an excellent place for those passionate about customs and logistics to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Removals Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Recruit Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Recruit Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Removals Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Recruit Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Red Recruit Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Recruit Ltd!
How to prepare for a job interview at Red Recruit Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
