At a Glance
- Tasks: Coordinate smooth shipments for corporate clients and ensure top-notch customer service.
- Company: Join an award-winning Removals and Storage firm with a dynamic team.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Great opportunity for career advancement in a fast-paced industry.
- Why this job: Make a real difference in customer experiences while managing exciting logistics.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 28000 - 32000 £ per year.
Red Recruit Global is excited to collaborate with an award-winning Removals and Storage firm. We are currently seeking a dynamic Move Manager/Co-ordinator to service their corporate customers from their branch in Hertfordshire. This position would suit someone from a very strong customer services background.
What you’ll do:
- A typical day as Move Manager will involve coordinating the smooth shipment of corporate clients' goods, meeting agreements and upholding high standards of customer service.
- Your responsibilities will include providing advice to corporate customers, monitoring consignment tracking worldwide, and maintaining communication with internal departments, sister companies, and service suppliers.
- Managing complete door-to-door services.
- Offering comprehensive customer service in alignment with KPIs and contractual requirements.
- Liaising with agent networks, service suppliers, and internal departments for operational needs.
- Handling financial and operational processes through a centralised system.
- Managing financial aspects of each file in accordance with contracted rates and specifications.
- Assisting the Team Leader in developing account relationships and onboarding new departments.
What you need:
- We’re keen to speak to Customer Services professionals who are proactive, motivated, organised and capable of working under pressure and meeting deadlines. Industry experience would be a distinct advantage but is not essential.
- Exceptional communication skills, both written and verbal.
- Excellent customer service skills and telephone manner.
- Proactive and optimistic attitude, well-presented, reliable, and punctual.
- Adaptability to various tasks and a strong team player.
How to apply:
If you have relevant experience, please get in touch today.
E: T: 01376 503567 | 0203 906 6020
* You can also refer someone suitable; please share this advert or send us their details. Successful referrals qualify for our candidate referral reward scheme.
Red Recruit specialise in Removals & Storage, Relocations and Fine Art Shipping, Freight & Logistics recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.
StudySmarter Expert Advice🤫
We think this is how you could land Move Co-ordinator in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Recruit Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Recruit Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Move Co-ordinator in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Recruit Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Red Recruit Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Recruit Ltd!
How to prepare for a job interview at Red Recruit Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
