At a Glance
- Tasks: Manage customer moves and ensure a smooth, professional service.
- Company: Join an award-winning removals and storage company with a stellar reputation.
- Benefits: Salary up to £26,000, full training, and genuine career progression.
- Other info: Friendly team environment with varied tasks and ongoing support.
- Why this job: Make a real difference in people's lives by helping them move stress-free.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 25200 - 30800 £ per year.
Salary: Up to 26,000, depending on location and experience
Locations: Hertfordshire
Position: Permanent, Full Time
Start Date: ASAP
About the Roles
Are you an experienced Move Manager, Move Coordinator or customer service professional looking to develop your career within the removals and relocation industry? We are recruiting for several opportunities with an award-winning Removals & Storage company that has an excellent reputation for quality and customer service. You do not need previous removals experience to apply. If you have fantastic customer service skills and are excellent at administration, organisation and communication, we would love to hear from you. Full training will be provided. These are excellent opportunities to join friendly and successful teams in Leeds, Cambridge, Basingstoke and Hertfordshire.
What You’ll Do
As a Move Manager or Move Coordinator, you will manage customers’ moves from quotation acceptance through to successful completion, ensuring they receive a smooth and professional service throughout. Main responsibilities include:
- Managing complete door-to-door removals and relocation services
- Acting as the main point of contact for customers throughout their move
- Liaising with internal departments, UK and international agents, suppliers and service partners
- Monitoring consignments and providing customers with regular updates
- Maintaining accurate documentation and following company procedures
- Identifying opportunities to offer additional products and services
- Delivering an outstanding and stress-free moving experience
What You’ll Need
- Fantastic customer service skills and a genuine desire to help people
- Excellent administration, organisation and communication skills
- Previous experience in customer service, account management, administration or coordination
- Strong written and verbal communication skills
- The ability to manage several tasks and priorities at the same time
- A proactive, professional and customer-focused approach
- Confidence using Microsoft Word, Excel and Outlook
- The ability to work effectively within a busy team
- Previous removals or relocation experience would be advantageous, but it is not essential. Candidates with strong transferable customer service and administrative skills are encouraged to apply, as full training will be provided.
Why You’ll Love These Roles
- Salary of up to £26,000, depending on location and experience
- Full training and ongoing support
- No previous removals experience required
- Friendly and collaborative working environment
- Genuine career progression opportunities
- The opportunity to join an award-winning and highly respected removals company
- A varied and rewarding role where no two days are the same
Removals Move Managers / Move Coordinators in Kings Langley employer: Red Recruit Global
Join a dynamic logistics provider near Heathrow Airport, where your expertise in freight forwarding will be valued and nurtured. With a strong focus on employee growth, we offer ongoing training, a supportive team environment, and long-term career progression opportunities, making us an excellent employer for those seeking meaningful work in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Removals Move Managers / Move Coordinators in Kings Langley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Recruit Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Recruit Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Removals Move Managers / Move Coordinators in Kings Langley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Recruit Global:Your cover letter is your chance to shine! Tell us why you want to work at Red Recruit Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Recruit Global!
How to prepare for a job interview at Red Recruit Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
