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Working as part of the European Exports team, in a newly established sales office for an international logistics company, you will assist the Branch Manager in developing and growing the Bristol branch. You will ensure all shipments are handled to the highest standards and meet customer requirements.
What you'll do:
- Client relationship management: Act as the dedicated point of contact for clients, providing regular shipping updates and proactively resolving concerns.
- Onboarding and retention: Guide new clients through the onboarding process and maintain high service standards to encourage account retention.
- Tracking and support: Monitor shipments in transit and update clients on delivery progress.
- Risk management: Arrange cargo insurance and handle claims for lost or damaged goods.
- Documentation management: Verify commercial invoices and request all required import and export paperwork.
- Rate negotiation: Negotiate prices with transport carriers, book cargo space and record bookings in internal systems.
- Proof of delivery management: Collect, verify and promptly log proof of delivery documents to trigger client billing and close shipment files.
What you need:
- A minimum of one year's experience in European road freight.
- Good customer service skills.
- Good numeracy and English skills.
- Proficiency in Microsoft Office, including Word, Excel and Teams.
- Additional language skills would be beneficial.
- Strong organisational skills to track multiple shipments and schedules simultaneously.
- Clear communication with clients, overseas partners and carriers.
- Effective problem-solving when dealing with delayed cargo, route changes or customs holds.
- Confidence using logistics and shipment-tracking software.
Why you'll love this role:
- Salary of £30,000 per annum
- Monday-to-Friday working hours
- The opportunity to join a newly established and growing Bristol office
- A varied role with genuine responsibility and ownership
- Career development within a leading international logistics business
- A supportive working environment that encourages initiative and professional growth
How to Apply:
If you are an experienced European Road Freight professional looking to join an established international logistics company and play an important part in the growth of its Bristol branch, please get in touch today.
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Red Recruit s
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European Road Freight Coordinator_58873 in Bristol employer: Red Recruit Global
Join an award-winning removals and storage company that prioritises quality and customer service, offering a friendly and collaborative work environment across locations like Leeds, Cambridge, Basingstoke, and Hertfordshire. With a competitive salary of up to £32,000, full training, and genuine career progression opportunities, this role as a Move Manager or Move Coordinator promises a varied and rewarding experience where no two days are the same.
