Specialist Housing Benefits Officer

Specialist Housing Benefits Officer – Appeals & Complaints Location: Hybrid (Office based in Fulham & Remote) Contract: 4 months (with strong view to extension) Hours: Full-time Rate: £32.54 per hour About the role: Red Personnel is recruiting on behalf of a respected public sector organisation for a Specialist Housing Benefits Officer with a focus on discretionary payments, appeals, and complaints. This role offers the chance to work within a supportive team delivering critical housing and council tax benefit services to local residents. Key responsibilities: Accurately assess Discretionary Housing Payments, Council Tax Support, and benefit appeals Investigate and manage Stage 1 and Stage 2 complaints, including MP and Councillor enquiries Represent the organisation at benefit tribunals Keep up to date with legislative changes and maintain procedural guidance Identify and prevent fraudulent claims in line with policy Collaborate with Housing, Revenues, and Resident Access teams Candidate profile: Proven experience in Housing Benefit, Universal Credit, and discretionary benefits Skilled in appeals, complaints handling, and tribunal representation Strong problem-solving and decision-making skills Empathetic and clear communicator IRRV Technician qualification or equivalent desirable Why apply? Competitive hourly rate of £32.54 Hybrid working with office base in Fulham, offering flexibility Opportunity to make a positive impact in public service Contract with potential for extension To apply, please contact imran Makda at Red Personnel today to discuss this exciting opportunity