Sheltered Housing Service Manager

Sheltered Housing Service Manager

Department: Neighbourhood Services

Reporting to: Head of Neighbourhood Services

Direct Reports: 2 Area Team Managers

Rate: £400 per day (Umbrella)

Full-time | Mon – Fri

Hybrid working (3–4 days on-site)

Interviews to take place ASAP

Are you looking to make a genuine impact in the lives of people across this London Borough? We are working in partnership with a London Local Authority to recruit a talented and driven Sheltered Housing Service Manager to lead and elevate the delivery of sheltered housing services.?

This is an exciting opportunity to oversee sheltered housing services for nearly 1,000 tenancies across 22 schemes. The successful candidate will play a pivotal role in ensuring older residents (aged 60 and above) benefit from a secure, person-centred service that promotes independence, wellbeing, and community connection.

This role offers a unique opportunity to make a real and lasting difference by supporting the wellbeing and independence of older people within the community. You\’ll be working in a dynamic and forward-thinking environment, where innovation and resident-focused solutions are at the heart of everything we do. As part of a compassionate and inclusive team, you’ll not only contribute to meaningful change but also benefit from ongoing professional development, allowing you to grow your leadership skills and thrive in a culture that values diversity, collaboration, and continuous improvement.

You’ll be at the heart of shaping a service that not only supports individuals but also reflects the borough’s wider ambition to deliver high-quality, resident-focused care and housing services.

Responsibilities

• Leadership & Oversight: Provide strategic leadership to sheltered housing services, embedding a culture of high performance and continuous improvement.
• Resident-Focused Services: Ensure support is tailored to individual needs, fostering connections that help reduce loneliness and social isolation.
• Property Standards: Guarantee safe, well-maintained schemes that support quality of life and peace of mind.
• Partnership Working: Collaborate with key internal and external stakeholders to deliver integrated services and enhance resident satisfaction.
• Budget Management: Lead on financial oversight, ensuring efficient use of resources and value for money.
• Engagement & Inclusion: Involve residents in shaping services through open dialogue, feedback, and inclusive practices.

We’re seeking someone with the right mindset and values, as much as the experience. The ideal candidate will demonstrate:

• Strategic Problem Solving: Ability to break down complexity and lead real, impactful change.
• Evidence-Based Thinking: Strong analytical skills with a data-informed approach to decision-making.
• Creativity & Initiative: A flair for innovation and delivering practical solutions.
• Strong Leadership: Ability to inspire, mentor, and support your team to thrive.
• Collaborative Mindset: A team player who listens, engages, and values diverse perspectives.
• Emotional Intelligence: Self-awareness, empathy, and confident communication.
• Sound Judgement: Ability to navigate ambiguity and make effective, informed decisions.
• Negotiation Skills: Comfortable working with a wide range of stakeholders to reach positive outcomes.
• Commitment to Service: Passionate about delivering high-quality, resident-centred services.
• Adaptability: Ready to embrace change and maximise opportunities for improvement.

Qualifications & Experience

• Educated to degree level or equivalent experience in housing, social care, or a related field (preferred).
• Sound knowledge of housing legislation, particularly relating to older people.
• Proven experience in strategic service management within Sheltered Housing, performance oversight, and leading diverse teams.
• Committed to ongoing professional development and continuous improvement.

Apply now and interviews to take place as soon as possible with a view to a start soon thereafter.