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- Tasks: Coordinate repairs and support residents with housing-related enquiries.
- Company: Established housing provider in London focused on high-quality services.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while enhancing your skills.
- Qualifications: Strong communication, organisational skills, and experience in housing or repairs.
- Other info: Join a supportive team dedicated to continuous improvement and service excellence.
The predicted salary is between 35000 - 37000 £ per year.
A well-established housing provider in London, committed to delivering high-quality services and supporting its residents, is looking for a Repairs Coordinator to join the Customer Lead team on a permanent basis.
As the Repairs Coordinator, you will play a key role in maintaining homes to a high standard, by ensuring repairs are delivered efficiently, voids are re-let promptly, and compliance obligations are adhered to.
Key Responsibilities- Act as the first point of contact for residents, providing friendly and helpful support across a range of housing-related enquiries.
- Coordinate and manage the repairs service, making sure work is completed on time, within budget, and to a high standard.
- Build and maintain strong relationships with contractors, ensuring quality work, good value, and satisfied residents.
- Support the quick turnaround of vacant properties, making sure they are ready to let and meet the required standards.
- Help maintain health and safety compliance by keeping accurate records and ensuring all documentation is up to date.
- Work with the Operations Team to manage repairs-related complaints, helping to resolve issues and reduce disrepair claims.
- Keep repair records accurate and up to date, ensuring data is complete and reported promptly.
- Process invoices efficiently and assist with budget management through accurate coding and recharge processes.
- Strong communication skills with a customer-focused mindset and proactive approach.
- Excellent organisational skills, able to manage competing priorities.
- Ability to work independently and collaboratively.
- Innovative mindset, willing to improve and enhance services.
- Empathetic, resident-focused service delivery with strong listening skills.
- Confident problem-solving and sound judgement.
- Rigorous approach to data quality and maintaining strong control processes.
- Represent the organisation positively on its estates.
- Experience working in housing, support, property maintenance, or repairs.
- The ability to stay up to date with legislation, standards, and best practice.
- Strong working knowledge of Microsoft 365.
- Experience using housing management or compliance systems.
- Excellent customer service, communication, and IT skills.
- Strong administrative and organisational abilities.
- Qualified to Level 3 Housing or Housing Maintenance or Level 4 qualification in Housing e.g. Level 4 NVQ in Housing Management.
All colleagues are expected to demonstrate shared organisational values and ways of working, taking ownership of issues even if outside their direct role, learning from complaints and contributing to continuous service improvement, being open to change, working efficiently and streamlining processes where possible, and ensuring data accuracy by identifying gaps and analysing trends.
Submit your CV for immediate review - interviews to take place as soon as possible with a view to a start soon thereafter.
Repairs Coordinator employer: Red Personnel
Contact Detail:
Red Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news related to them. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Repairs Coordinator, you'll need to be friendly and helpful. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've managed competing priorities in the past. This will demonstrate your ability to handle the fast-paced environment of repairs coordination.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Repairs Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant experience in housing or repairs to show us you're the right fit for the Repairs Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully managed repairs or supported residents in the past, and let your personality shine through!
Showcase Your Organisational Skills: Since this role requires excellent organisational abilities, consider including examples of how you've effectively managed competing priorities in previous roles. We want to see how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for a quicker response. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Red Personnel
✨Know Your Stuff
Make sure you understand the role of a Repairs Coordinator inside out. Familiarise yourself with the key responsibilities listed in the job description, like managing repairs and maintaining compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with residents or contractors in the past. Think about times when you resolved issues or built relationships, as these stories will highlight your customer-focused mindset.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage competing priorities. You could mention tools or methods you use to stay on top of tasks, especially in a fast-paced environment. Showing that you can juggle multiple responsibilities will impress the interviewers.
✨Emphasise Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your innovative mindset and willingness to improve services, as well as your ability to make sound judgements under pressure. This will showcase your suitability for the role and your commitment to delivering high-quality service.
